# Account Manager (Spanish Speaker)

**Company:** [Cloudtalk](https://jobs.workable.com/companies/beuTULUgKo5dzSMefJfbyf.md)
**Location:** Toronto, Canada
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Revenue

[Apply for this job](https://jobs.workable.com/view/9346b34d-6560-4ae9-a579-a43bf364730e)

## Description

**🌍 Global SaaS Scale-up | Series B  
💡 Personalised 1:1 Coaching   
📍 Toronto, Hybrid (3 days in-office,** 320 Bay St, M5H 4A6)  
💰 **OTE** **CA $120k-130k gross/year**

### About CloudTalk

CloudTalk is an **AI-powered business phone system and AI Voice Agent platform** built for sales and support teams. It brings **business calling**, **AI-powered call intelligence**, and **autonomous AI voice agents** together **in one platform**, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

  
Serving customers in 160+ countries, CloudTalk is **backed by $36M in funding** from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in **making AI a natural part of every business conversation** and helping companies get more value from every call.

  
With a team of 200 people, CloudTalk values **growth**, **innovation**, **teamwork**, **customer focus**, and **human connection**. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

### **Why Join CloudTalk Now?**

We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.  

🚀**Be part of one of Europe’s fastest-growing SaaS companies  
  
🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale  
  
🎯 Have a front-row seat in our journey to $100M ARR  
**

### **The Role**

Our **Account Managers** are the business owners of their portfolio. This is a quota-carrying role where you will **own Customer Retention and Portfolio Expansion**. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

### What You Will Do  

**Be the Strategic Business Partner**

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor — not just a vendor contact — and build durable relationships with decision makers and executive stakeholders.

**Own Retention & Expansion**

Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio — whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

**Own Portfolio Health**

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early — before issues become escalations.

**Act as the Internal Advocate**

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap — while confidently representing CloudTalk's direction back to your accounts.

### What Makes You a Great Fit

We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS — not just managed relationships, but driven commercial outcomes.

-   **Hands-on experience in Account Management or Customer Success in B2B SaaS**, with a demonstrable track record of hitting retention and expansion targets
-   Proven **ownership of a book of business independently** — you've managed renewals, run save plays, and grown accounts without heavy oversight
-   **Experience owning customer health metrics**: you've built or worked within health score frameworks and used leading indicators to drive proactive action
-   Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
-   **Highly commercial mindset** — you think like a revenue owner, not just a relationship manager
-   **Data-driven**: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
-   **Technical aptitude** — you enjoy learning SaaS products deeply and can guide customers to maximise platform value
-   **Familiarity with CS/AM tooling**: HubSpot, Gainsight, Planhat, or similar
-   Business fluency in **English and Spanish.**

### Why you’ll love being a CloudTalker

_Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package._

### **Get better, faster**

-   💬 **A coach you can actually book.** Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
-   🪜 **Promotions without guesswork.** Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
-   📈 **A path to equity.** At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

### **Work the way you work best**

-   🌴 **Unlimited PTO, and we mean it.** Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
-   🌍 **The right setup for your role.** Depending on the team, you’ll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
-   ⏰ **Flexible hours, built around your team.** No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
-   💻 **Gear that doesn't fight you.** A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

### **Rest like you mean it**

-   🔋 **Recharge Fridays: 4 extra all-company days off a year.** Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
-   🏃 **Fitness allowance.** Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

### **People worth staying for**

-   💸 **Up to €5,000 per referral.** You know great people. When we hire one of them, you get paid for it.
-   ✈️ **Two offsites a year worth packing a bag for.** The all-company offsite (last year: [Tuscany](https://www.youtube.com/watch?v=RJYfbHH9Fak) 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
-   👕 **Fresh CloudTalk swag every year!**

**+Private Health Insurance**

**This is for an immediate hire. Apply now and be part of our journey to $100M ARR!**

_By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our_ [Privacy Notice](https://www.cloudtalk.io/privacy-notice/#:~:text=CloudTalk%20reserves%20the%20right%20to,and%20integrity%20of%20Your%20data.)_._