# Danish Customer Service Agent in Crete - On-site

**Company:** [apply2day](http://jobs.workable.com/companies/asXQeNgUke4CCUQFRfpdRy.md)
**Location:** Chania, Greece
**Workplace:** on site
**Department:** On-line_support

[Apply for this job](http://jobs.workable.com/view/935adf9b-63e1-404a-a286-a5c270ce6cb2)

## Description

Looking for a role where your love for the **Danish** language and helping others plays a major factor? We are hiring on behalf of our client for the role of **Danish Customer Service Agent** in Chania, Crete! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

### Responsibilities

-   Manage incoming chat, mail or phone calls.
-   Identify and assess customers’ needs to achieve satisfaction.
-   Build relations of trust through open and interactive communication.
-   Provide accurate, valid, and complete information by using the methods/tools.
-   Keep records of customer interaction, process customer accounts and file documents.
-   Follow communication procedures, guidelines, and policies.

## Requirements

-   Fluency in **Danish** (C1-C2)
-   Very good command of **English** (B2 –C1)
-   Good MS Office skills
-   Strong phone contact handling skills and active listening
-   Excellent communication and presentation skills
-   Customer orientation and ability to adapt/respond to different types of characters
-   Ability to multi-task, prioritize, and manage time effectively

## Benefits

-   **Competitive Salary**
-   **Monthly Bonus**
-   **Meal Vouchers**
-   **Health care benefits and numerous other discounts**
-   **Continuous Training** and access to Educational Platforms
-   **Relocation** **package** for candidates relocating from abroad, including travel expenses and initial accommodation. For this opportunity specifically, our client is also able to offer permanent accommodation based on availability.