# German Speaking Customer Service Agent For Booking.com - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** TTG

[Apply for this job](http://jobs.workable.com/view/93c38f2e-cf08-4863-9575-97141957ba02)

## Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Service Agent to join the team supporting Booking.com. This role is based in Greece and involves providing high-quality assistance to German-speaking customers, ensuring a smooth and enjoyable travel booking experience.

  

### Responsibilities

-   Respond to customer inquiries in German via phone, email, and chat regarding bookings, cancellations, and other travel-related questions.
-   Assist customers in resolving issues promptly to ensure satisfaction and loyalty.
-   Maintain thorough documentation of all customer interactions within the CRM system.
-   Collaborate with internal teams to facilitate effective resolutions and service improvements.
-   Stay informed about Booking.com’s services, policies, and promotions to provide accurate and up-to-date information.

## Requirements

-   Fluency in German (both written and spoken); proficiency in English is a plus.
-   Experience in customer service, ideally within the travel or hospitality industry.
-   Excellent communication skills and a customer-focused approach.
-   Strong problem-solving skills and the ability to manage customer issues calmly and effectively.
-   Familiarity with CRM systems and standard office software.
-   Ability to work independently and as part of a team in a fast-paced environment.
-   Willingness to relocate and adapt to working in Greece.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  2 Extra Salaries Per Year
4.  Fully Paid Training
5.  Health Insurance
6.  And Much More...