# Bilingual Patient Care & Medical Document Coordinator

**Company:** [Staffing for Doctors](http://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/94b00746-e8e0-42e9-9e0d-0510625bef6c)

## Description

We are seeking an exceptionally sharp, eagle-eyed, and bilingual **Virtual Patient Care & Medical Document Coordinator** to support a prominent, fast-paced Orthopedic and Pain Management practice. This practice operates with a highly structured local team and serves a predominantly Spanish-speaking patient demographic.  
  
This is not a passive typing role. Because the client dictates their own clinical charts, we are looking for a **"Frontline Clinical Editor"**—someone structurally analytical who intentionally hunts for medical errors, missing documentation, or inconsistencies in self-dictated notes. In specialized medicine, accurate documentation is the practice’s ultimate defense line; this position is vital to ensuring medical notes provide the ironclad medical necessity required to protect and maximize Workers’ Compensation (WC), Personal Injury (PI), and PIP/lien-based claims against insurance denials.  
  
When you are not auditing dictations, you will be actively managing the front-office workflow: bridging the communication gap for Spanish-speaking patients, answering inbound/outbound queues, and ensuring smooth appointment scheduling.  
**  
Core Responsibilities:  
  
Medical Document Quality Assurance (Primary Focus)**

-   **Meticulous Chart Auditing:** Review, edit, and actively scrub the client's self-dictated clinical reports and notes for terminology errors, missing body markers, anatomical discrepancies, or formatting issues.
-   **Clinical Accuracy Safeguarding:** Ensure all musculoskeletal treatment plans, injection notes, and surgical recommendations match the intended medical direction before final chart closure.
-   **EMR Record Maintenance:** Keep patient charts flawlessly organized and updated inside **DrChrono**, flagging missing clinical data or diagnostic lab results for the on-site team.

**Inbound & Outbound Patient Care Coordination**

-   **Active Phone Queue Support:** Answer live inbound calls and handle critical outbound patient phone queues professionally and efficiently.
-   **Bilingual Patient Advocacy:** Serve as the primary, high-comfort touchpoint for Spanish-speaking patients—clearly explaining scheduling details, post-op care timelines, and office workflows.
-   **Schedule Optimization:** Coordinate and book new patient consultations, specialized spinal/orthopedic follow-ups, and diagnostic testing slots to keep the practice's daily calendar perfectly maximized.

**Personal Injury & Specialty Case Support (Preferred)**

-   **Lien-Based Workflow Support:** Maintain precise data entry for Personal Injury (PI) and lien-based medical files, ensuring proper case tracking.
-   **Med-Legal Documentation Handling:** Assist the on-site team with organizing medical records required by case managers or legal affiliates when necessary.

## Requirements

**Required Qualifications (Non-Negotiable)**

-   **Specialty Medical Experience:** Minimum 2 years of dedicated administrative, scribe, or clinical document improvement and auditing experience specifically within **Orthopedics, Spine, Neurosurgery, Chiropractic, or Pain Management**.

-   **Bilingual Fluency:** Total verbal and written command of both **English and Spanish**. Must be entirely comfortable translating complex musculoskeletal concepts to patients.
-   **The "Editor" Mindset:** Proven experience reviewing, proofreading, or editing physician clinical documentation with a firm, assertive eye for catching human error.
-   **Technical Workspace:** Dedicated, highly secure home office setup compliant with HIPAA privacy protocols, equipped with high-speed internet and an automated time-tracking system.

**Strongly Preferred Experience**

-   Hands-on operational experience inside **DrChrono EMR**.
-   Prior background navigating Personal Injury (PI), med-legal liens, or Workers' Compensation patient pathways.
-   A deep, native familiarity with complex musculoskeletal and spinal anatomy terms.