# Technical Support Engineer at Provo Utah

**Company:** [Two95 International Inc.](http://jobs.workable.com/companies/uBLbLticQ1T2pGzVbXvnAu.md)
**Location:** Provo, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** information Technology

[Apply for this job](http://jobs.workable.com/view/94ddd87b-f8d7-4650-93fa-8a2e4b836372)

## Description

We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team.

In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.

Key Responsibilities:

-   Provide timely and efficient Level 2 support for hardware, software, and network issues.
-   Diagnose and resolve complex technical problems escalated from Level 1 support.
-   Document support activities and solutions in the ticketing system.
-   Assist in system installations, configurations, and upgrades.
-   Collaborate with other IT teams to ensure seamless service delivery.
-   Maintain IT infrastructure by performing regular maintenance and updates.

## Requirements

Qualifications:

-   **1 to 2 years of experience in technical support or a related IT role**
-   **Bachelor's degree in Computer Science, Information Technology or related field is Mandatory**
-   Strong knowledge of Windows and Linux operating systems.
-   Experience with troubleshooting network connectivity and software issues.
-   Familiarity with ticketing systems and IT service management processes.
-   Good communication skills in English, with ability to explain technical concepts clearly.