# Healthcare Scheduling Coordinator

**Company:** [Winning Assistants](https://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/953ffe69-e97b-48fd-951e-70759ab31710)

## Description

**Job Title:  Healthcare Scheduling Coordinator**

**Position type: Full-Time** 

**Working Hours: Monday, Tuesday, Thursday, Friday, and Saturday, from 9:00 AM to 1:00 PM Eastern Time**

**Salary rate: $6**

**Key Responsibilities:**

-   Manage patient appointments, cancellations, and rescheduling using Jane EHR. Match clients with appropriate clinicians based on specialties, availability, and scheduling requirements.
-   Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
-   Assist with billing and coding for individual and family counseling sessions, ensuring accuracy and coordinating with the billing team.
-   Collect insurance, payment, and intake information, assist patients with registration, and ensure all required documentation is completed.
-   Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls while maintaining professional and empathetic communication.
-   Provide daily operational assistance, maintain accurate patient records, and support clinicians during counseling sessions.
-   Assist with onboarding new counselors, reviewing required documents, tracking outstanding requirements, and maintaining onboarding checklists.
-   Maintain administrative records using Google Workspace, communicate with team members, and support process improvements.
-   Assist with insurance authorization requirements and related follow-ups as needed.

## Requirements

-   Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows.
-   Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice.
-   Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.
-   Working knowledge of behavioral health billing and coding, including individual and family counseling services.
-   Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting.
-   Excellent spoken and written English communication skills, with the ability to communicate professionally and empathetically with patients.
-   Strong organizational skills, attention to detail, and ability to manage multiple responsibilities independently.
-   Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.
-   Ability to work U.S. Eastern Time hours, including evening and Saturday coverage.

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.