# Field Service Technician

**Company:** [Espresso Services Inc / Intermix Beverage](http://jobs.workable.com/companies/cKSHcQgfzEVu7oyPkyWUkQ.md)
**Location:** Minneapolis, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Service

[Apply for this job](http://jobs.workable.com/view/954f2e29-170a-48ed-a6b7-6cbe6702592d)

## Description

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

We’re looking for a skilled and motivated Field Service Technician to join our expert team, specializing in the repair, maintenance, and installation of cutting-edge coffee and espresso equipment. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!

Experience is a plus, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field, you'll be in good company.

### Responsibilities

The essential functions include, but are not limited to the following:

-   Travel the region to repair, maintain, and install espresso machines, coffee brewers, grinders, and other specialty coffee equipment
-   Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software
-   Keep customers in the loop with timely updates on repair status and estimated timeframes
-   Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
-   Contribute to a tidy and efficient shop environment
-   Participate in a weekly on-call rotation for after-hours service
-   Assist other service technicians with installations and parts delivery

## Requirements

Essential Qualifications 

-   High school diploma or GED
-   Valid driver's license with the ability to be insured
-   Proven customer service skills with a professional and friendly demeanor
-   Strong oral and written communication skills
-   Excellent troubleshooting and problem solving skills
-   Ability to work independently while also contributing to a team

Preferred Qualifications 

-   Working knowledge of multimeter use
-   Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems
-   Familiarity with Google Workspace (Gmail, Chat, Drive, Calendar)
-   Previous experience in the coffee industry

## Benefits

Position Benefits

-   Hourly rate of $21-$26 per hour based on experience, plus productivity bonuses that average an additional $2 per hour for technicians
-   Take home service vehicle with gas card
-   Company issued credit card for business related expenses including tools, our technicians do not spend any money out of pocket.
-   Bring your own device policy with $30 per pay period cell phone reimbursement
-   In house technical support and training provided by our highly experienced technicians
-   Medical, dental and vision insurance
-   Retirement account matching
-   Generous vacation policy & paid holidays
-   Company paid life insurance & long term disability
-   Ongoing career development & training
-   Educational assistance program that reimburses tuition
-   Employee discounts on items from our product division, Intermix Beverage