# General Manager (Dunkin Donuts)

**Company:** [LV Petroleum](http://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Birmingham, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** QSR

[Apply for this job](http://jobs.workable.com/view/956f3495-ed5a-468d-8d48-6f62bb840f39)

## Description

### **Job Summary:**

The General Manager (GM) is responsible for the overall management of the Dunkin' Donuts location, ensuring the restaurant operates smoothly and profitably. The GM will oversee the day-to-day operations, manage staff, deliver exceptional customer service, and meet financial and operational goals while maintaining brand standards.

### **Key Responsibilities:**

1.  **Operational Management:**

-   Manage all aspects of restaurant operations, ensuring efficient and smooth day-to-day operations.
-   Ensure food quality, service, cleanliness, and speed of service are consistently upheld according to Dunkin' standards.
-   Maintain and monitor daily operations, including staffing, inventory, food safety, and cleanliness.
-   Ensure compliance with company policies, health regulations, and local laws.

4.  **Financial Management:**

-   Manage restaurant budgets and financial performance, including controlling food, labor, and operational costs.
-   Review financial reports and operational data to track and meet sales goals and profitability targets.
-   Implement cost control measures to maximize profitability while maintaining high-quality service and products.

7.  **Staffing and Leadership:**

-   Hire, train, supervise, and develop a team of employees, including shift leaders, team members, and other restaurant staff.
-   Schedule shifts, ensuring appropriate staffing levels to meet customer demand and operational needs.
-   Conduct performance reviews and provide ongoing feedback, coaching, and training to employees.
-   Motivate and inspire staff to maintain a high level of performance, customer service, and teamwork.

10.  **Customer Service:**

-   Ensure that all guests receive exceptional service in a fast, friendly, and efficient manner.
-   Address and resolve customer complaints, feedback, and concerns in a professional and timely manner.
-   Maintain a focus on customer satisfaction to ensure repeat business and positive reviews.

13.  **Health, Safety, and Cleanliness:**

-   Maintain a clean and safe environment for both customers and employees, ensuring adherence to health, safety, and sanitation standards.
-   Conduct regular safety and cleanliness checks in the kitchen, dining area, and restroom facilities.
-   Ensure food safety guidelines and all health codes are strictly followed.

16.  **Inventory and Supply Management:**

-   Oversee inventory management, including ordering supplies and ensuring the restaurant is fully stocked with food and beverage items.
-   Minimize waste through effective inventory management, stock rotation, and proper portion control.

19.  **Marketing and Promotions:**

-   Collaborate with the marketing team to implement promotional campaigns and local store marketing strategies.
-   Ensure new product rollouts and special promotions are executed successfully and in line with company standards.

22.  **Compliance and Reporting:**

-   Ensure the restaurant complies with all company policies, including labor laws, safety regulations, and operational procedures.
-   Complete and submit daily, weekly, and monthly reports on sales, labor costs, and inventory levels.
-   Track and report operational performance metrics to the District Manager or Area Manager.

### **Qualifications:**

-   **Experience:** 3-5 years of restaurant management experience, preferably in a fast-casual or quick-service restaurant environment.
-   **Skills:**

-   Strong leadership and team management skills.
-   Ability to make quick decisions and solve problems in a fast-paced environment.
-   Excellent customer service and communication skills.
-   Financial acumen, including experience managing budgets, forecasting, and controlling costs.
-   Strong organizational skills with the ability to manage multiple tasks at once.

-   **Education:** High school diploma or equivalent; a degree in business, hospitality, or a related field is a plus.
-   **Certifications:** Food safety certification or equivalent is preferred.
-   **Physical Requirements:**

-   Ability to stand and move around for extended periods of time.
-   Ability to lift up to 25-50 pounds.