# Training & Development Specialist

**Company:** [Virtual Staff 365](https://jobs.workable.com/companies/pzrDAmWzBeLFWWocD1c2K3.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/957b3c4a-f935-4c88-872b-fe6720ff15c8)

## Description

**VirtualStaff365** is a leading Australian-based offshore recruitment and staffing provider, connecting top talent in the Philippines with innovative businesses across Australia. We pride ourselves on a candidate-first approach, long-term client partnerships, and a collaborative internal team culture.

As a fast-growing business in a fast-growing sector, we're seeking to take on an **Training & Development Specialist**, to join our team. 

### Job Responsibilities

**Assessment and Gap Analysis**

-   Conduct structured gap analysis conversations with client managers and offshore staff
-   Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks
-   Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment

**Programme Development and Implementation**

-   Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources
-   Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation
-   Work with Subject Matter Experts to develop niche technical content and role-specific training modules
-   Build a reusable central library of training programmes and templates for shared client needs

**System Administration and Continuous Improvement**

-   Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools
-   Oversee course enrolments, progress tracking, certifications, and system administration
-   Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams
-   Advise and assist clients in structuring or refining their internal training processes upon request
-   Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders

## Requirements

-   5 to 7 years of prior experience in training coordination, gap analysis, and course development
-   Proven ability to design learning pathways and skill matrices for staff progression
-   Strong proficiency in using eSkilled or similar learning and student management systems
-   Advanced written and verbal English communication skills for clear stakeholder engagement
-   Experience conducting structured gap analysis conversations with managers and staff
-   Strong proficiency in Google Workspace and Microsoft Excel
-   Ability to self-manage, take initiative, and drive new training processes independently

### Nice-to-Have Skills

-   Experience operating within the offshore staffing or BPO industry
-   Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot
-   Background in customer experience, digital marketing, or HR training development
-   Familiarity with Zoom Phone and endpoint security tools

## Benefits

-   Permanent work-from-home set-up
-   Dayshift (Australian Eastern Standard Time business hours)
-   Full-time job
-   HMO (STAFF only)
-   Annual leave
-   13-month pay
-   With Government mandated benefits