# VIP Coordinator

**Company:** [Neo Group](http://jobs.workable.com/companies/ei632Axwd5x4FZRkFMR4K9.md)
**Location:** Remote
**Workplace:** remote
**Department:** Revenue

[Apply for this job](http://jobs.workable.com/view/95ecad5e-b82b-49e5-9d4f-3c3ed71438c7)

## Description

As part of our continued growth, **Neo Group is recruiting on behalf of one of our local partners**, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for **a VIP Coordinator** to join our **VIP Department** **.**

### Responsibilities:

-   Handle incoming chat messages from VIP players, providing prompt, accurate, and high-quality support.
-   Ensure professional and customer-oriented communication with players.
-   Monitor player activity and account status in the CRM system.
-   Maintain accurate and up-to-date records of player inquiries and account information.
-   Escalate complex cases to senior specialists or VIP managers when necessary.
-   Follow company service standards and internal procedures.
-   Collaborate with CRM, Payments, and Marketing teams as needed.
-   Inform players about available bonuses, promotions, and personalized offers (based on templates and guidelines).
-   Represent the company positively and adhere to Responsible Gaming principles.

## Requirements

-   **Experience in the iGaming industry:** Minimum **6 months** (support, customer service, or related roles).
-   **Communication Skills:** Strong written and verbal communication abilities; ability to handle chat interactions professionally.
-   **Languages:** English — fluent (C1); German— fluent (C1).
-   **Customer Orientation:** Ability to work with different player types, including demanding users.
-   **Stress Resistance:** Ability to handle a high volume of incoming requests.
-   **Technical Skills:** Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
-   **Attention to Detail:** Accuracy, reliability, and adherence to procedures.
-   **Education:** A background in service, marketing, business, or related fields is an advantage.

## Benefits

-   Remote work opportunity.
-   Flexible working schedule.
-   Interesting product.
-   Learning opportunities.
-   Career growth prospects.