# Customer Success Associate

**Company:** [Hourly, Inc.](http://jobs.workable.com/companies/taaU1KSysS8m9srqwtvUTG.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Sales & Marketing

[Apply for this job](http://jobs.workable.com/view/9689eb23-8d25-45a7-93f0-10fe9ef16c77)

## Description

Hourly, Inc. is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance. As part of our computer software company, you'll work with our insurance clients to help them succeed. You will be responsible for providing first-class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction. Our ideal candidate will be able to handle a high volume of customer inquiries, provide insightful product feedback, and understand the customers' needs to provide comprehensive service.

### Responsibilities

-   Provide exceptional customer support to payroll clients via phone, email, and chat
-   Gather, enter, organize, and manage migration and onboarding data accurately
-   Manage customer accounts and ensure timely onboarding through the customer success program
-   Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions
-   Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary
-   Proactively identify and resolve potential customer concerns before they escalate
-   Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry
-   Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements
-   Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions
-   Build strong client relationships by delivering a positive, solution-oriented customer experience
-   Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle

## Requirements

-   1+ years of experience in customer service or customer success in the insurance industry
-   Excellent written and verbal communication skills
-   Demonstrated ability to work in a fast-paced environment while handling a high volume of customer inquiries
-   Strong organizational and time-management skills
-   Knowledge of insurance software, specifically claims management, underwriting, or rating
-   Ability to identify customer needs and proactively address concerns
-   Willingness to work PST
-   Autonomy
-   Proactivity
-   Advanced English proficiency
-   Excel and G-Suit

## Benefits

-   Full-time Colombian contract + prestaciones
-   Fully remote position
-   Prepaid healthcare plan
-   Bonus for every referral that joins the company
-   Academic plans