# Veterinary Customer Service Represensitive

**Company:** [Rancho Sequoia Animal Hospital](null/companies/drD1sQzpYZA1hCZNU5QxJj.md)
**Location:** simi valley, United States
**Workplace:** on site
**Employment type:** Part-time

[Apply for this job](null/view/97887f17-8c03-409b-9b03-b359a6233c9e)

## Description

Main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners.

**Front Desk & Client Interaction**

-   Greet clients and their pets when they arrive at the clinic
-   Answer phone calls and respond to voice messages, emails, texts and online appointment requests
-   Provide general information about services, hours, and policies
-   Check clients in and out for appointments
-   New client check in, new client forms and entry of new client/patients into practice software
-   Create and distribute new client folders
-   Keep reception and waiting areas clean

**Appointment Scheduling**

-   Schedule appointments
-   Coordinate urgent or emergency appointments and secure deposits when needed
-   Call to remind and confirm upcoming appointments

 **Medical Record Management**

-   Create and update patient records
-   Obtain and enter records from other vet offices
-   Verify and update client contact information
-   Scan or upload documents
-   Follow up to obtain correct client information when reminder cards are returned

**📞 Client Communication**

-   Relay messages between veterinarians, technicians, and pet owners
-   Notify clients when prescriptions, lab results, or pets are ready for pickup
-   Follow up with clients after appointments or procedures
-   Respond to reviews in online platforms
-   Discuss feedbacks with clients and fulfill the clients' needs

**Administrative Support**

-   Order or track front desk supplies
-   Help coordinate referrals to specialty clinics if needed
-   Help assistants as needed: laundry, mail, deliveries, boxes, additional cleaning

## Requirements

-   Basic computer skills such as typing (both hands, using all fingers without looking at the keyboard), MS office, PDF, email, attachments, etc. We do not use Apple products.
-   Upbeat personality. This position requires LOTS of interaction with other people.
-   A few years of real world job experience preferred.
-   Past veterinary experience will be highly preferred. ( Working in a kennel or a hotel is not a veterinary experience)
-   Honesty, diligence, empathy, punctuality, team work, and great at following orders are the must.
-   If you know nothing about raising animals, you have no business here.

## Benefits

-   Hourly pay depending on your experience and performance. (IF YOU HAVE NO EXPERIENCE IN VET HOSPITALS, YOU WILL RECEIVE CALIFORNIA LEARNER'S PAY FOR 150 HOURS)
-   Possible future full time position with full benefit such as insurance, 401k, PTO and so on.
-   Pet care discount