# Guest Relations Officer | AYANA BALI

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Bali, Indonesia
**Workplace:** on site
**Employment type:** Full-time
**Department:** AYANA Bali

[Apply for this job](http://jobs.workable.com/view/979e6dca-0fa5-4a52-970d-c9ba8bf257ee)

## Description

We are in search of talent with an energetic personality and elegant demeanor to work with our Rooms team at the finest 5-star luxury resort in Bali.

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Minimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotel
-   Experience handling guest inquiries, feedback, and complaints professionally
-   Fluent in Korean, Mandarin, Japanese, or another relevant language
-   Diploma in Rooms Division, Hospitality Management, Hotel Management, or other relevant fields. Bachelor's degree is desirable
-   Experience using OPERA PMS is an advantage
-   Experience attending to VIPs and special guests is an advantage
-   Experience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage