# German CS Representative - Banking Sector - ES9

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Madrid, Spain
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_ES9

[Apply for this job](http://jobs.workable.com/view/9836f754-dc96-4958-9297-4304a5579716)

## Description

We are currently looking for native German speakers with Spanish B2 to join an international Customer Support project within the Banking Sector in Spain. This is a great opportunity for candidates who are looking to build an international career in customer service while enjoying life in Madrid or Valencia.

The position involves supporting German-speaking customers through phone, email, and chat. The selected candidates will assist clients with general inquiries, front desk incidents, account-related questions, and customer support requests while ensuring a high level of professionalism and customer satisfaction.

The company offers a stable and dynamic multicultural working environment with long-term career opportunities and professional growth. Candidates should be comfortable working in a shift-based operation and communicating with customers across different channels.

## Requirements

• Native-level German  
• Spanish level B2 or higher

• English level B2 or higher  
• Strong communication and interpersonal skills  
• Customer-oriented mindset  
• Comfortable working via phone, email, and chat  
• Previous customer support experience is considered an advantage

## Benefits

• Permanent contract after the initial 3-month temporary contract  
• Annual performance bonus on top of the base salary  
• Paid training from day one  
• Stable long-term project within the Banking sector  
• International and multicultural work environment  
• Career development and growth opportunities  
• Opportunity to work in Madrid or Valencia, Spain  
• Different shift options available  
• Night shift option available in Madrid  
• Professional experience in customer service for the German market  
• Modern office-based work environment  
• Full training and onboarding support provided by the company  
• Opportunity to improve communication and customer service skills in an international company