# Collections Specialist

**Company:** [Prime System Solutions](http://jobs.workable.com/companies/usbqLC6Fft5ZfmxfHmcWGw.md)
**Location:** Lahore, Pakistan
**Workplace:** on site
**Department:** Client

[Apply for this job](http://jobs.workable.com/view/98826556-449d-453e-a01d-b45b41f1d19d)

## Description

### Job Title: Collections Specialist

### Experience: 3–5 Years

### Employment Type: Full-time

**Role Summar**

The Collections Specialist is responsible for ensuring outstanding balances are collected in a timely and professional manner. This role requires strong communication, negotiation, analytical, and problem-solving skills. The individual must manage multiple priorities, work collaboratively across teams, and maintain compliance with collection laws and company standards.

**Responsibilities**

-   Contact customers with overdue accounts to remind them of outstanding balances and negotiate payment arrangements.
-   Resolve disputes related to outstanding balances by coordinating with customers, internal departments, or external parties.
-   Develop and implement collection strategies aligned with the company’s financial goals.
-   Analyze account data to identify trends and recommend improvements to collection performance.
-   Maintain accurate and complete records of all customer interactions, including call notes, payment commitments, and dispute details.
-   Ensure proper documentation of processes, standards, and changes through formal change management procedures.
-   Escalate complex or sensitive issues to senior team members or appropriate departments when necessary.
-   Maintain accurate, real-time timesheets.
-   Collaborate with internal departments to ensure collections processes are aligned with overall business operations.
-   Maintain clear and consistent communication with clients and colleagues.
-   Provide timely responses and guidance to client inquiries.
-   Participate actively in team huddles, L10 meetings, one-on-one meetings, training sessions, and other required team engagements.
-   Maintain in-depth knowledge of the company’s products and services.
-   Ensure all work aligns with client standards, service expectations, and compliance requirements.
-   Contribute feedback to improve processes and enhance client satisfaction.
-   Support team members as required and perform additional duties as assigned.

**Performance will be measured through key KPIs**, including but not limited to:  
Collection Effectiveness Index (CEI), Days Sales Outstanding (DSO), Collection Rate, Aging of Receivables, Average Collection Period, Call Quality and Productivity, Promise-to-Pay Rate, Bad Debt Ratio, Aging Bucket Improvement, Collection Expense Ratio, Customer Satisfaction, Compliance Adherence, and Reduction in Delinquency Rate.

## Requirements

-   3-5 experience in collections, accounts receivable, credit control, or customer account management preferred.
-   Familiarity with collections laws, regulations, and ethical practices.
-   Strong verbal and written communication skills.
-   Ability to negotiate payment plans and secure commitments effectively.
-   Strong active listening and conflict resolution skills.
-   Analytical and problem-solving abilities to assess accounts and determine recovery strategies.
-   Strong organizational and time management skills with the ability to manage multiple priorities.
-   High level of resilience and persistence when handling challenging customer interactions.
-   Strong attention to detail in reviewing account information and maintaining documentation accuracy.
-   Basic financial acumen, including understanding of credit terms, payment cycles, interest calculations, and cash flow impact.
-   Ability to analyze collection data and identify performance trends.
-   Empathy and customer-service orientation while maintaining professionalism.
-   Proficiency in collections software, CRM systems, and other relevant computer applications.