# Desktop Support Specialist (6-Month Contract)

**Company:** [GSSTech Group](http://jobs.workable.com/companies/cu9XaZB8i9r9X8CdwN62f7.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/98c2ad77-03fe-4753-add9-52cc6b83677d)

## Description

We are looking for a **Desktop Support Specialist** to join our team and work with a **leading banking institution** to ensure seamless IT operations.  
  
**Experience:** 4+ years in IT Operations (3+ years in banking preferred)

**Availability:** Immediate joiners preferred

## Requirements

As a Desktop Support Specialist, you will:

-   Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more.
-   Troubleshoot and resolve hardware, software, and network issues.
-   Collaborate with internal teams and vendors to ensure seamless IT operations.
-   Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
-   Contribute to process automation and continuous improvement initiatives.

### **Required Qualifications**

-   **Education:**

-   Bachelor's degree in IT or equivalent work experience is essential.

-   **Experience:**

-   4+ years of IT operations experience in large-scale environments (4000+ users).
-   At least 3 years of experience supporting IT operations within the banking sector.

-   **Technical Skills:**

-   Expertise in end-user technologies, including troubleshooting complex hardware/software issues.
-   Strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices.
-   Knowledge of IT service tools and processes to drive operational excellence.

-   **Behavioral Competencies:**

-   Strong analytical thinking, problem-solving, and customer-oriented mindset.
-   Ability to work under pressure and manage complex tasks effectively.