# IT Team Lead (CCNA/CCNP) | Alabang

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Muntinlupa, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/98c693e2-77ff-44eb-a1f5-84de0294a99f)

## Description

**Work Setup:** Onsite (Alabang)

**Work Schedule:** US Shifts

**Qualifications & Experience:**

**Education & Experience**

-   Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
-   At least 8 years of progressive experience in IT infrastructure, network operations, and service delivery
-   Prior experience leading teams or acting as a shift / module lead is strongly preferred

**Technical & Professional Skills**

-   Strong understanding of IT infrastructure, including:
-   LAN / WAN networks
-   Telecommunications & VOICE
-   Servers, systems, and cloud fundamentals
-   Proven experience in:
-   Incident, Problem, and Change Management
-   Managing and troubleshooting LAN & WAN environments
-   Hands on expertise with Cisco switches, routers, and firewalls
-   Strong troubleshooting skills across enterprise IT environments
-   Preferred with Cisco Certification (CCNA or CCNP, even if expired)

**Leadership & Behavioral Skills**

-   Demonstrated ownership mindset and ability to lead under pressure
-   Strong communication and stakeholder management skills
-   Customer centric approach with the ability to work across global IT and business teams
-   Comfortable working in shifting schedules and high availability environments

**Key Responsibilities:**

**Service Delivery & Operations**

-   Lead and support L2 service delivery across Network, Security, VOICE, Server, and Systems teams
-   Ensure timely resolution of incidents and service requests in line with SLAs and OLAs
-   Act as an escalation point for critical operational and customer issues

**Incident, Problem & Change Management**

-   Drive effective incident resolution, RCA, and preventive actions
-   Ensure adherence to Problem Management practices to reduce repeat incidents
-   Manage and implement Change & Release activities, including:
-   CMDB updates
-   Forward Schedule of Change (FSC)
-   Risk and impact assessments

**Availability, Continuity & Resilience**

-   Ensure high availability of IT services through:
-   Backup validation
-   Redundancy checks (power, network, systems)
-   Capacity monitoring and reporting
-   Participate in BCMS and DR drills, ensuring readiness and compliance

**Service Transition & Improvement**

-   Support service transitions, technology migrations, and system upgrades
-   Identify service gaps and implement continuous improvement initiatives
-   Partner with service owners to enhance stability, performance, and user experience

**Vendor & Supplier Management**

-   Coordinate with external vendors and service providers for escalations and resolution
-   Monitor vendor performance and provide feedback to improve service quality

**Security, Compliance & Quality**

-   Implement corrective actions based on security alerts and vulnerability reports
-   Ensure compliance with:
-   IT policies
-   Asset management standards
-   Audit and quality requirements
-   Address audit observations and drive closure actions

**IT Asset & Configuration Management**

-   Manage IT assets across their lifecycle in coordination with asset and facilities teams
-   Ensure accuracy of asset records and compliance with asset governance processes

**People, Knowledge & Capability Development**

-   Provide daytoday guidance, coaching, and support to team members
-   Promote training, certification, and skill development (technical & behavioral)
-   Contribute to knowledge management, including SOPs, FAQs, and self help documentation

**Benefits:**

-   HMO for Employee and 2 Dependents (On Day 1)
-   Quarterly performance bonus
-   Outstanding career development opportunities