# Client Experience Coordinator

**Company:** [LendingOne](http://jobs.workable.com/companies/pX79chjx8VWmqpzVm6zFXU.md)
**Location:** Boca Raton, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/9953aee0-6af6-43a9-9419-b98ab2c976c8)

## Description

At LendingOne, we don’t just lend capital—we fuel opportunity. Headquartered in sunny Boca Raton, FL, with additional offices in Charlotte, NC and Great Neck, NY, we’ve funded over $7 billion in real estate capital and earned recognition as one of the Sun Sentinel’s Top Workplaces—four years running!

As a direct private lender—not a broker, not a bank—we specialize in business-purpose mortgage loans for real estate investors, including fix-and-flip bridge loans and long-term rental financing.

**Our mission is powered by our values:**

-   Speed & Ease – We simplify lending so clients can move fast and seize opportunities.
-   Solutions Driven – We solve problems, not just process paperwork.
-   Loyal Partners – We build trust, not just transactions.
-   Authentic Experience – We stay real, reliable, and respectful—always.

We’re a fully funded, full-service lending partner—and we’re growing fast.

### The Opportunity:

If you're the type of person who thrives on keeping people informed, solving problems quickly, and making sure no detail gets missed, you’ll love this role. As a Client Experience Coordinator, you’ll be the key liaison between our clients and internal teams, ensuring a smooth and responsive loan process from start to finish.

This is a fast-paced, client-facing role that demands urgency, ownership, and communication excellence.

**This is a full-time employment opportunity working in our Headquarters office in Boca Raton, FL.**

### What You’ll Do:

-   At the heart of this role is unwavering client support—answering calls promptly, prioritizing client needs with empathy, and delivering clear, thoughtful communication every step of the way.
-   Serve as the primary point of contact for assigned clients—ensuring consistent, proactive communication and delivering updates that inspire confidence.
-   Coordinate across departments (sales, underwriting, legal, closing) to keep everyone aligned and timelines on track.
-   Maintain a fast-moving pipeline of loan applications, reviewing and collecting documents, flagging issues, and pushing processes forward with urgency.
-   Provide a high-touch experience to clients by anticipating needs, resolving questions quickly, and owning the details.
-   Track key project milestones such as appraisals, title reports, and due diligence items, and follow through relentlessly to keep deals moving.
-   Review loan files for completeness and compliance; assist credit analysts and underwriters in clearing conditions and preparing for funding.
-   Advocate for the client internally—flagging challenges early and helping the team craft solutions with speed and accuracy.
-   Keep documentation, updates, and communication logs impeccably organized for full visibility and efficiency.

## Requirements

-   2+ years in a professional or customer-facing role, ideally in real estate, lending, operations, or client services

-   Exceptional communication and follow-up skills—you write and speak clearly, with empathy and purpose
-   High attention to detail with a “nothing slips through the cracks” mindset
-   Proven ability to multitask and prioritize in a fast-paced, high-volume environment
-   Positive energy, collaborative spirit, and a customer-first attitude
-   Strong computer proficiency and a willingness to learn new systems
-   A true sense of urgency—because our clients depend on us to move fast and get it right

## Benefits

**Why LendingOne:**

-   Competitive base salary and incentive structure
-   Full medical, dental, and vision benefits
-   Company-matching 401(k) plan
-   Paid time off and 10 company-paid holidays
-   Work-from-home Fridays
-   Career development, training, and internal promotion opportunities
-   Team-building events, company lunches, and swag
-   Collaborative, inclusive, and fun workplace culture

LendingOne is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workforce where everyone belongs.