# Customer Service Administrator

**Company:** [U Value Insulation](http://jobs.workable.com/companies/2jschBmYf14EYZWgMGYERt.md)
**Location:** Dunshaughlin, Ireland
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Service

[Apply for this job](http://jobs.workable.com/view/996ed694-c2e7-4bd0-a4a5-9d7e38516464)

## Description

U Value Insulation is an established international company, with over 40 years’ experience offering the building industry vast product choice combined with in-depth technical expertise.  Distributing an extensive product catalogue for application across the full range of floor, wall and roof requirements, ensuring a one stop shop for all our client needs.  We stock the very best brands & highest quality product ranges at competitive prices across thermal, acoustic and fire protection insulation products guaranteeing the widest choice and best value.

_**This role will be based in Dunshaughlin, Co Meath at our new Head Office.**_

**About the Role**

As a Customer Service Administrator, you'll be the first point of contact for our customers, ensuring enquiries are handled efficiently while supporting the day-to-day administration of the customer service function.

**Key Responsibilities**

-   Respond to customer enquiries via phone, email and online channels in a professional and friendly manner.
-   Process customer orders accurately and efficiently.
-   Update and maintain customer records and databases.
-   Coordinate with internal departments to ensure customer requirements are met.
-   Resolve customer queries and complaints promptly, escalating where necessary.
-   Coordinate with manufacturers, suppliers, operations and transport to ensure timely delivery of products and services to our customers.
-   Monitor orders and provide customers with updates on delivery or service status.
-   Support the wider team with administrative tasks as required.

## Requirements

We're looking for someone who has:

-   A minimum of 2-3 experience in a customer service/administration role.
-   Excellent communication and interpersonal skills.
-   Strong organisational skills with great attention to detail.
-   The ability to prioritise tasks and work to deadlines.

-   A positive, proactive attitude and a willingness to help others.
-   Good IT skills, including Microsoft Office (Word, Excel and Outlook).
-   Experience in the construction and/or building materials sector is beneficial.
-   Experience using CRM or ERP systems would be an advantage, but not essential.

## Benefits

-   Salary negotiable depending on experience
-   24 days annual leave
-   Company pension scheme
-   Health Care Cash Plan
-   Group life cover
-   Employee Assistance Program
-   Bike to Work scheme
-   Refer a Friend
-   Month-end company lunch
-   Social events throughout the year
-   On-site parking
-   Early finish on Fridays