# Customer Service Representative

**Company:** [Associa](null/companies/k5ejTf4PyBPMxVqCfnff5Z.md)
**Location:** Surrey, Canada
**Workplace:** on site
**Employment type:** Full-time
**Department:** Associa British Columbia

[Apply for this job](null/view/99d84dbb-2a4c-4f1b-a309-8d074c44dc7b)

## Description

We at Associa, one of BC’s largest Property Management companies, are excited to welcome a **Customer Service Representative** to support our growing and diverse portfolio of strata clients.

This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction.

This role is based in our **Surrey Branch**, ideal for individuals who are passionate about helping others and eager to build a career in customer service.  
  
**Job Duties and Responsibilities Duties include but are not limited to:** 

-   Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq. 
-   Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins.  
-   Provide troubleshooting and technical assistance to customers.  
-   Assess the customer's needs and translation into solutions.  
-   Respond to assigned customer service email boxes within 24-48 hours
-   Other duties as assigned.

## Requirements

-   High School diploma or GED required
-   2–3 years of customer service or closely related experience
-   Tech-savvy – must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook
-   Proactive mindset – able to take initiative when handling calls and responding to emails
-   Friendly and approachable personality

## Benefits

**Competitive Salary & Comprehensive Benefits Package, including:**

-   Paid Personal Days
-   Paid Sick days
-   Paid Vacation
-   Extended Heath and Dental
-   Benefits Plus
-   Certified "Great Place to Work" by employees 7 years in a row!  
      
    If you have the skills to succeed in this position please send your resume today!