# Norwegian Speaking Helpdesk Support Agent -Remote in Greece

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Norwegian

[Apply for this job](http://jobs.workable.com/view/9a0b9305-44f8-4edd-afeb-09443cbf744f)

## Description

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are tech-savvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegian-speaking clients by addressing their queries and resolving their technical issues efficiently.

  

### Responsibilities

-   Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
-   Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
-   Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
-   Guide clients on product usage, features, and best practices for optimal performance.
-   Collaborate with other support team members to escalate complex issues when needed.
-   Monitor ticket progress and ensure timely follow-up for issue resolution.
-   Keep up-to-date with product changes and emerging technologies to enhance support quality.

## Requirements

-   Fluency in Norwegian and English, both written and spoken, is required.
-   Previous experience in technical support or customer service roles is preferred.
-   Strong analytical and troubleshooting skills to resolve client issues effectively.
-   Exceptional communication skills and a customer-centric mindset.
-   Proficient in using helpdesk software and ticketing systems.
-   Ability to multitask and manage multiple inquiries in a fast-paced environment.
-   A proactive approach to learning and upgrading technical knowledge.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...