# Croatian-Speaking Service Agent For Booking.com - Greece - Hiring bonus

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/9a544a85-b34c-4c0b-9059-64c94cd2263e)

## Description

Mercier Consultancy is excited to present a remote work opportunity for a Croatian-Speaking Service Agent to support Booking.com customers from anywhere in Greece! We are seeking enthusiastic and customer-focused individuals who are fluent in Croatian and committed to delivering outstanding service in a work-from-home setting.

As a Croatian-Speaking Service Agent, you will serve as a key point of contact for Booking.com users, assisting with inquiries, resolving issues, and ensuring a seamless booking experience. This role offers the flexibility to work comfortably from your own home within Greece while being part of a dynamic team.

**\*\*\*ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!\*\*\*  
**

### Responsibilities

-   Handle customer inquiries and support requests in Croatian via phone, email, and chat
-   Assist customers with booking-related questions and problem resolution
-   Maintain accurate records of customer interactions using CRM tools
-   Collaborate with internal teams to resolve complex issues promptly
-   Provide product information and guidance to enhance the customer experience
-   Collect customer feedback to help improve services
-   Participate in ongoing training to stay informed about Booking.com policies and updates

## Requirements

-   Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
-   Excellent communication and customer service skills
-   Experience in customer service or call center roles is preferred
-   Ability to work independently and manage time effectively in a remote environment
-   Strong problem-solving and multitasking abilities
-   Reliable internet connection and a suitable home workspace
-   Flexible and adaptable to dynamic work conditions

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )

1200 euros hiring bonus if you are already in Greece

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks