# Romanian-Speaking Player Support Specialist - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/9a7c18fe-0cf7-4ffa-a24f-2ec2ba66c22f)

## Description

Mercier Consultancy is seeking a dedicated Romanian-Speaking Player Support Specialist to join our gaming department in Sofia, Bulgaria, with a fully paid relocation package! This is an excellent opportunity for Romanian-speaking professionals passionate about gaming and customer service to advance their careers in a dynamic environment.

In this role, you will provide exceptional support to our Romanian-speaking gaming community, assisting with inquiries, troubleshooting issues, and ensuring an outstanding player experience. You will play a key role in fostering a positive community atmosphere.

### Responsibilities

-   Provide high-quality player support to Romanian-speaking customers via email, chat, and social media channels
-   Resolve technical, gameplay, and account-related issues efficiently
-   Maintain accurate records of player interactions and issues in our support system
-   Collaborate with cross-functional teams to address complex player concerns
-   Gather and relay player feedback to development teams to help improve products
-   Contribute to a welcoming and engaging gaming community
-   Stay updated on the latest gaming trends and product developments

## Requirements

-   Fluency in Romanian and English, both written and spoken. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Excellent communication and customer service skills
-   Previous experience in player support or customer service roles preferred
-   Passion for gaming and familiarity with gaming culture
-   Strong problem-solving abilities and attention to detail
-   Ability to work independently and collaboratively within a team
-   Willingness to relocate to Sofia, Bulgaria (relocation fully paid by the company)
-   Experience with customer support software and gaming platforms is a plus

## Benefits

-   Financial support during relocation
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses