# Concierge Care Coordinator

**Company:** [ICBD](http://jobs.workable.com/companies/gby45d8qJ1drAhkU976iUE.md)
**Location:** Boca Raton, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Marquis MD

[Apply for this job](http://jobs.workable.com/view/9ad25419-d081-46d0-89a1-b475ba356da9)

## Description

**Concierge Client Care Coordinator/Patient Advocate – Marquis MD Concierge Medical Practice  
Boca Raton, FL**

**Elevate the Patient Experience in a Premier Concierge Medical Practice**

Marquis MD is a concierge medical practice built around relationships, not rushed appointments that meet quotas. We are redefining the doctor-patient relationship. Central to our care model are Concierge Care Coordinators who manage the patient journey through scheduling, membership services, communication, and more.

**Position Overview**  
Our Concierge Care Coordinator acts as personal healthcare advocate to a defined group of member patients. From scheduling appointments, handling insurance matters, managing prescriptions, and coordinating specialist referrals, the Concierge Care Coordinator ensures that every aspect of a patient’s healthcare journey is seamless and stress-free. This position is ideal for someone who thrives in a service-focused, detail-driven environment where personalized care and precision intersect.

**Core Responsibilities**

_**Patient Experience and Relationship Management**_

-   Serve as the primary contact for members, ensuring timely communication, responsiveness, and exceptional service at every touchpoint.
-   Coordinate appointments, referrals, and follow-ups to ensure continuity of care.
-   Anticipate patient needs, preferences, and expectations, delivering an experience that feels personalized and effortless.
-   Handle all interactions with professionalism, empathy, and discretion, maintaining complete confidentiality.
-   Represent the Marquis MD brand through polished communication, appearance, and demeanor.  
      
    

_**Operational Coordination**_

-   Manage the daily scheduling of physicians and patient appointments to optimize flow and ensure same-day access for members.
-   Track and coordinate lab work, imaging, and specialty referrals, confirming results are received and reviewed promptly.
-   Support membership renewals, onboarding, and engagement efforts across all tiers.
-   Maintain accurate and organized documentation to ensure operational efficiency and compliance.
-   Collaborate with clinical, administrative, and leadership teams to uphold the highest standards of care and service delivery.        
      
    

_**Communication and Support**_

-   Serve as a trusted bridge between patients and providers, ensuring clarity, consistency, and empathy in every exchange.
-   Proactively follow up on patient inquiries, test results, and treatment plans.
-   Assist with patient education materials, care reminders, and personalized outreach.
-   Escalate urgent concerns appropriately while maintaining a calm, solution-oriented approach.

## Requirements

**Qualifications**

-   Bachelor’s degree or equivalent experience in healthcare.
-   Experience in patient services, concierge medicine, or similar healthcare environments.
-   Strong organizational skills with exceptional attention to detail.
-   Outstanding verbal and written communication skills.
-   Proven ability to manage sensitive information discretion and professionalism.
-   High level of emotional intelligence, adaptability, and poise under pressure.

**Key Attributes**

-   Naturally polished and patient-focused with a genuine passion for service excellence.
-   Calm, confident, and composed in fast-paced or complex situations.
-   A team player who thrives on collaboration and mutual respect.
-   Able to think ahead, anticipate needs, and remove friction from the patient journey.
-   Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.

## Benefits

-   21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
-   Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
-   Medical, dental, vision, long-term disability, and life insurance.
-   Generous 401(k) with up to 6% employer match.

At Marquis MD, we believe healthcare should be personal, seamless, and built on trust. If you are a service-minded professional who takes pride in precision, discretion, and meaningful relationships, we invite you to bring your expertise to a practice where excellence is the standard and patients are truly known.

_Marquis MD participates in the U.S. Department of Homeland Security E-Verify program.  
  
_

MarquisMDConcierge