# Back Office Support | Financial Account | Get a 21K Signing Bonus

**Company:** [ISTA Personnel Solutions](https://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Makati, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippine

[Apply for this job](https://jobs.workable.com/view/9b058d8b-dbbb-445f-a3f2-5c9063950605)

## Description

**ISTA Solutions**, an outsourcing/offshoring company, is in search of an experienced **Customer Service Representative** to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!  

**Account specific roles and responsibilities:**

-   Process Loans and enter data into client systems and tools
-   Provide accurate and detailed information about our products/services to customers
-   Identify and escalate priority issues to the appropriate departments
-   Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
-   Maintain customer records and update relevant information in the system
-   Collaborate with team members and other departments to improve overall customer experience
-   Meet or exceed individual and team targets

## Requirements

-   At least 1 year BPO experience
-   Financial account experience is a PLUS
-   Ability to multitask (taking in calls and responding to email)
-   Must know how to use MS Word, Excel, Outlook
-   Excellent verbal and written English skills
-   Willing to work ONSITE in **Buendia, Makati**
-   Amenable working **night shifts (Shifting)**

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives