# Service Technician

**Company:** [New Flyer](null/companies/6wJA4XBiiYGn3oG8E8Mt3r.md)
**Location:** Auburn Hills, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Service

[Apply for this job](null/view/9b064df6-5295-4e00-b874-e55fe438e031)

## Description

**POSITION GOAL:** 

The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team.  You will also support Field Service technicians as a technical liaison for open customer questions/issues.

**ESSENTIAL FUNCTIONS:** 

-   Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab.
-   Closely follow the investigation of field application/integration issues on-site and/or remotely.
-   Review service and vehicle data
-   Help answer technical questions posed about our products from customers
-   Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues.
-   Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)

## Requirements

Experience/Knowledge

-   Experience working with customers (internal / external) and communicating at the technical level.
-   Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc.
-   Exposure to Energy Storage Systems / Power Cyclers is a plus
-   Experience with analysis of data to verify pass/fail criteria
-   Working with live High Voltage (potentially 1000V)
-   Working knowledge of lithium ion battery safety, handling and associated High Voltage systems
-   Understands ergonomics, safety policies and procedures, 5S principles

Specific Job Skills

-   Must possess strong written and oral communication skills as well as interpersonal skills
-   Demonstrated ability to utilize complex electronic and mechanical systems
-   Diligent documentation keeping skills
-   Self-driven, flexible and adaptable personality
-   Proficiency with Microsoft Office tools, especially Project, Excel, Word, PowerPoint, and SharePoint
-   Builds safety, quality, and compliance into all actions; committed to continuous learning and self-improvement

Equipment / Machines Used

-   Hands on experience with field and lab equipment (multimeters, High voltage PPE, oscilloscopes, function generators, logic analyzers etc).

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability