# Account Receivable Officer **Company:** [CreditorWatch](http://jobs.workable.com/companies/6qz1BqNTKmsPsZ6kUw417u.md) **Location:** Sydney, Australia **Workplace:** hybrid **Employment type:** Full-time **Department:** Operations [Apply for this job](http://jobs.workable.com/view/9b17bead-a823-4d5b-810b-65e758520e3e) ## Description ### **Who are we?** So you might ask, who’s CreditorWatch? We are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle—from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and have been named one of AFR’s Top 10 Best Places to Work, as well as certified by Great Place to Work consecutively across 2022–2025. We are scaling at pace, making this an exciting time to join CreditorWatch. ### **Our Purpose** ✅ Empower Australian businesses to trade confidently with their customers. ### **Our Mission** 🏆 We aim to be number one in our industry by delivering unique data insights and innovative products. ### **Your Role & Team** The **Accounts Receivable Officer** is responsible for managing the end-to-end accounts receivable process, ensuring customer payments are collected accurately and on time while maintaining strong relationships with our customers. Working closely with internal teams, you'll reconcile accounts, resolve billing queries, monitor outstanding balances, and help optimise cash flow. This role plays a key part in protecting the financial health of the business by ensuring accurate records, minimising aged debt, and supporting an exceptional customer experience. You'll report directly to the Manager, Order to Cash in this role**.** Please note, it's a full-time opportunity offering hybrid working conditions out of our **Sydney CBD Office**. **Some of your responsibilities include and are not limited to:** - **Daily Bank Reconciliations:** Manage and reconcile daily customer payments and bank receipts, ensuring transactions are accurately recorded. - **Payment Collection:** Follow up on outstanding payments via phone, email, and other communication channels to ensure timely collection. - **Account Reconciliation:** Reconcile customer accounts, ensuring payments are accurately allocated and matched against invoices. - **Account Queries:** Respond to and resolve customer queries relating to invoices, payments, collections, and other account-related matters. - **Credit Management:** Assess and manage customer credit limits, monitor overdue accounts, and implement collection strategies to minimise bad debt. - **Reporting:** Prepare regular accounts receivable reports, including aged receivables, and provide insights and updates to management. - **Customer Service:** Deliver exceptional customer service by handling enquiries relating to invoices, payments, and account balances professionally and efficiently. - **Data Management:** Maintain accurate and up-to-date customer records within the accounting system. - **Compliance:** Ensure all accounts receivable activities comply with company policies, procedures, and relevant legislation. - **Collaboration:** Partner with teams across Finance, Sales, and Customer Service to resolve billing issues and continuously improve invoicing and collection processes. ### **Our ideal candidate** - **Technical Skills:** Proficiency in accounting software (Xero and/or Microsoft Dynamics) and Microsoft Office, particularly Excel. - **Communication Skills:** Strong verbal and written communication skills, with the ability to build effective relationships with customers and internal stakeholders. - **Attention to Detail:** Exceptional accuracy and attention to detail when managing financial records, reconciling accounts, and processing invoices. - **Problem-Solving Skills:** Strong problem-solving skills with the ability to resolve billing issues, manage disputes, and negotiate payment arrangements. - **Time Management:** Excellent organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines. ### **More than just work** **🏃🏽‍♀️ Keep Active –** All employees get a Fitness First Platinum gym membership. **☕️ Daily Fuel –** Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you! **📲 Phone Credits -** We pay you $50 per month to put towards your plans - how good. **❤️‍🩹 Wellness Days –** Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work. **💆🏽‍♂️ Monthly Massages –** We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. **💰 Bonus Shares –** We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company. **🤩 Fun Activities –** We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected. **👩🏻‍⚖️ Legal Services –** Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches. ### **Our Values** **⚡️ The 1%’ers add up –** Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success. **👊🏼 We are dependable and trustworthy –** Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them. 📈 **We are committed to growth –** Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people. **🫶🏾 Our people make the difference –** Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. **Recruitment Process – We like to keep it simple!** 1. **Phone Screening –** A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match! 2. **Hiring Manager Meeting –** This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want! 3. **Functional Meeting –** Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations. 4. **Values Meeting –** We’d love to hear why CreditorWatch and see how you’d fit into our world. ### **We are committed to you** We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.