# Senior Executive - MIS (Hybrid) | MOA Pasay

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Pasay City, Philippines
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/9c083439-f5ec-4728-a299-58d71aa2f1d3)

## Description

**Work Setup:** Hybrid (Most of the time is WFH 4 to 6 days onsite per month)

**Work Location:** MOA, Pasay

**Required Educational Attainment:**

-   With minimum of 2 years of College Education (No back subjects)

**Required Experience:**

-   Minimum of 6 months to 1 year MIS experience in BPO operations.

**Responsibilities:**

-   Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels.
-   Establish and oversee real-time alerts for any variations from set performance benchmarks, responding swiftly to address potential concerns.
-   Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during both peak and off-peak periods.