# German-Speaking Back Office Gaming Support - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/9c18d8e7-b6d7-4b48-82d4-a77c00170d6e)

## Description

Mercier Consultancy is excited to present an excellent opportunity for a German-Speaking Back Office Gaming Support Specialist to join our dynamic team in Sofia, Bulgaria, offering a fully paid relocation package! In this position, you will provide essential back office support for gaming operations, focusing on German-speaking players and ensuring the highest quality support behind the scenes.

As a Back Office Gaming Support Specialist, you will analyze player information, support front office activities, investigate complex player issues, and contribute to smooth gaming operations and compliance with internal policies.

### Responsibilities

-   Deliver back office support and technical assistance tailored to German-speaking players
-   Analyze player accounts and detect potential irregularities or concerns
-   Collaborate effectively with front office teams and developers to resolve complex cases
-   Monitor adherence to gaming policies and report compliance statuses
-   Update player accounts and transactions accurately and promptly
-   Maintain thorough documentation of cases, processes, and communications per company standards
-   Participate in enhancing gaming support procedures to improve player experience

## Requirements

-   Fluency in German and English, both written and spoken
-   Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Previous experience in back office gaming support or similar roles is preferred
-   Strong attention to detail and discretion handling confidential information
-   Excellent communication skills and ability to work collaboratively in teams
-   Willingness to relocate to Sofia, Bulgaria, with relocation costs fully covered
-   Capability to thrive in a fast-moving, dynamic work environment

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses