# Customer Support Associate

**Company:** [CrewBloom](https://jobs.workable.com/companies/bhSHM4cxV4WxzyAXEmnLKS.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Success & Customer Support

[Apply for this job](https://jobs.workable.com/view/9c1f31c6-4faf-488a-8d9b-70b8a10567ac)

## Description

We are seeking a self-motivated and customer-focused **Customer Support Associate**. In this role, you will provide technical and business support to clients, assist with onboarding, support our portal and integrations, and help ensure a seamless customer experience.

The ideal candidate combines strong communication skills with technical troubleshooting and problem-solving abilities. You will work closely with customers through email and phone support, diagnose and resolve issues, and proactively identify opportunities to improve the overall customer experience.

**Key Responsibilities**

-   Support clients with the use of the company portal, integrations, and related systems.
-   Develop a strong understanding of the company's **Self-Determination Program** and its business processes.
-   Assist with onboarding new clients and help ensure a smooth implementation experience.
-   Respond promptly and professionally to customer inquiries through email and phone.
-   Troubleshoot and resolve technical and customer-related issues effectively.
-   Investigate issues, identify root causes, and provide clear and practical solutions.
-   Maintain clear and timely communication with customers and internal team members.
-   Work independently while escalating complex issues when necessary.
-   Identify recurring customer concerns and recommend improvements to enhance customer satisfaction and support processes.

## Requirements

-   Excellent written and verbal communication skills.
-   Previous experience in **technical customer support, customer support engineering, or a similar role** is preferred.
-   Strong troubleshooting, problem-solving, and critical-thinking skills.
-   Ability to understand and explain technical information clearly to non-technical customers.
-   Comfortable providing support through both email and phone.
-   Strong attention to detail and ability to manage multiple customer inquiries effectively.
-   Self-motivated, proactive, and able to work independently in a remote environment.
-   Ability to learn new systems, tools, and business processes quickly.
-   Experience supporting portals, software platforms, integrations, or similar technical products is an advantage.

**Minimum Technical and Work Environment Requirements:**

**Internet Connection:**

-   Primary internet connection with a minimum speed of **15 Mbps**.
-   Backup internet connection with at least **10 Mbps**.
-   Backup connection must be capable of supporting work during a power outage.

-   **Primary Device:**

-   Desktop or laptop equipped with at least:

-   **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
-   A minimum of **8 GB RAM**.

-   **Backup Device:**

-   Must meet or exceed the performance of an **Intel Core i3** processor.
-   Must be functional during power interruptions.

-   A functioning **webcam**.
-   A **noise-canceling USB headset**.
-   A **quiet, dedicated home office space**.
-   **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

## Benefits

-   **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
-   **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
-   **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
-   **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
-   **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
-   **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.