# MES Support Engineer

**Company:** [Critical Manufacturing](https://jobs.workable.com/companies/ezWCaYod2s6Xm15xX3Jb2K.md)
**Location:** Tijuana, Mexico
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Mexico

[Apply for this job](https://jobs.workable.com/view/9c77e8b1-23a9-4771-aa80-47d2b4473a2e)

## Description

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.  
In 2023, Critical Manufacturing expanded its footprint to **Tijuana, Mexico.**

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

**What you will do:**  

-   Application Support – provide primary support by dealing with support requests
-   Continuous improvement of support procedures, tools and runtime environment
-   Interact with various internal Product teams to troubleshoot and resolve complex problems
-   Log and track issues ensuring the customer is kept aware of progress

## Requirements

**What you must have:**

-   More than 2 years in application support
-   Great interpersonal and communication skills
-   Time management, organization and prioritization
-   Attention to detail – thorough in work carried out
-   Teamwork – working together to meet deadlines
-   Initiative – seeking continuous improvement and implementing best practice in technology environment
-   Self-motivated and creative in all aspects of your work
-   Excellent English skills – spoken and written

**What we consider a plus, knowledge on:**

-   Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
-   Experience with SQL Server
-   Experience with scripting languages (ex: Powershell, Bash)