# Facilities Manager

**Company:** [Retirement Villages Group](http://jobs.workable.com/companies/fPmKbXe7q45u1XFZzof3hT.md)
**Location:** Abbotskerswell, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** The Priory

[Apply for this job](http://jobs.workable.com/view/9cb64a86-ecaf-4af1-842f-34c26e4aae27)

## Description

We are excited to be recruiting for a skilled and dedicated Facilities Manager to oversee our property and grounds maintenance here at The Priory Retirement Village. Ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors.

In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You'll lead a small team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

**Key Responsibilities**

**Customer & Community Focus**

-   Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
-   Welcome new residents and guide them through facilities and maintenance processes
-   Engage with the Residents' Association and committees, actively listening and responding to feedback
-   Promote value-added services that enhance the resident experience and generate revenue

**Property & Grounds Management**

-   Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
-   Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
-   Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)

**Health & Safety Compliance**

-   Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
-   Conduct audits and risk assessments, and implement corrective actions
-   Act as the village's health and safety lead, embedding a safety-first culture across the team

**Team Leadership & Development**

-   Recruit, train and lead a team of Estates Operatives and manage external contractors
-   Plan staffing rotas and team meetings, monitor performance, and support career development
-   Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement

**Operational & Financial Management**

-   Contribute to annual budgeting and cost control for estates-related services
-   Maintain accurate records, oversee procurement, and track contractor performance
-   Support timely preparation of homes for resale or rental to minimise voids and maximise value

**The ideal candidate:**

**Essential:**

-   Level 2 or above qualification in Facilities Management or equivalent
-   3+ years' experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
-   IOSH Managing Safely and Legionella awareness certification
-   Practical knowledge of fire, water and building safety regulations
-   Skilled in managing PPM programmes, budgets, and contractor relationships
-   Strong IT and systems capability (Office 365 and facilities software platforms)
-   Clear communicator with a people-first, solution-oriented approach

**Desirable:**

-   NEBOSH or Fire Safety Level 2 certification
-   Working knowledge of plumbing, electrical or building trades

**Benefits**

-   Medicash health plan
-   Birthday leave
-   Pension scheme & life assurance
-   Access to discounted gift cards and exclusive wellbeing perks
-   A supportive, community-focused working environment
-   Opportunities for professional development and advancement

**Our Values**

At Retirement Villages, our culture is shaped by values that we live every day:  
Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team