# Italian Customer Service Representative

**Company:** Estarta
**Location:** Marousi, Greece
**Workplace:** hybrid
**Employment type:** Full-time

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## Description

**The Customer Service Representative (CSR)** will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.

## Requirements

**DUTIES AND RESPONSIBILITIES**

-   Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms.
-   Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams.
-   Training, educating, and guiding the customer on all supported applications as per the customer’s requirements.
-   Preparing the needed documentation.
-   Collaborating with internal and external stakeholders and organizations.
-   Delivering any other tasks assigned by the direct leader or manager.

**QUALIFICATIONS AND REQUIREMENTS**

**Education:**

-   A university degree will be a plus.

**Skills:**

-   Computer savvy and confident in their ability to make full use of the Internet.
-   Strong listening skills to ensure a detailed understanding of the support request and remaining calm in stressful situations.
-   Strategic thinking, being decisive, identifying the root cause, and looking beyond the initial symptoms.
-   Focused on the outcome, ensuring a satisfactory resolution for the customer.
-   Understands customer and business needs and learns quickly and eagerly.
-   Is self-assured, self-motivated, and inspires others to succeed.
-   They are proactive and open to sharing information, and they are always looking for what is best for the customer.
-   Outstanding problem-solving abilities.
-   Empathy and related soft skills for establishing customer rapport.
-   Must be fluent in English and Italian.

## Benefits

**WHAT WE OFFER**

-   **Comprehensive Benefits:** Enjoy a robust benefits package including private insurance.
-   **Job Security:** Benefit from an indefinite contract.
-   **Inclusive Environment:** Thrive in a diverse and inclusive work environment.
-   **Career Growth:** Access equal opportunities for career advancement.
-   **Continuous Learning:** Gain access to multiple Cisco courses and training materials + Soft/Hard Skills traing from Estarta Experts.
-   **Fixed Salary:** 1.200 gross/per month
-   **Employment Status:** Full-time.
-   **Working Hours for Full Time:** 5 days per week (Monday to Sunday), EMEA Region (09:00 – 17:00,11:00 – 19:00).