# Home Ownership & Commercial Co-ordinator

**Company:** [Together Housing](http://jobs.workable.com/companies/eMn1sv5oGxGGEGGe5Sw1bF.md)
**Location:** Blackburn, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/9d3f1228-e29e-4ed8-a0b7-75f79261149c)

## Description

Are you an experienced housing professional with a passion for delivering exceptional customer service and leading high-performing teams? We're looking for a **Home Ownership & Commercial Co-ordinator** to join Together Housing and play a key role in delivering high-quality services across our home ownership, leasehold and commercial property portfolio.

This is a fantastic opportunity to lead a dedicated team, work collaboratively across the organisation and ensure our customers receive an outstanding service while driving performance, maximising income and ensuring compliance with current legislation.

**Together Housing Group:** We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. 

**Diversity & Inclusion:** As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - [Equality and diversity - Together Housing Group](https://www.togetherhousing.group/about-us/our-social-responsibility/equality-and-diversity/)

## Requirements

### _**Outline of Key Responsibilities of the Home Ownership & Commercial Co-ordinator role…**_

-   Lead and support the Home Ownership & Commercial team, creating a positive, customer-focused and high-performing culture.
-   Oversee the day-to-day management of shared ownership, leasehold, home ownership and commercial properties.
-   Ensure the efficient management of shared ownership sales and resales, leasehold services and commercial lettings.
-   Drive service performance, monitoring key targets and implementing improvements to maximise customer satisfaction and income collection.
-   Manage leasehold and commercial agreements, ensuring compliance with current legislation, policies and best practice.
-   Oversee lease extensions, freehold sales, rent reviews, legal enquiries and lease breaches, working closely with solicitors and other stakeholders where required.
-   Work collaboratively with Asset Management, Compliance, Development, Sales, Finance and Neighbourhood teams to deliver seamless services for customers.
-   Lead on Section 20 consultation processes, ensuring statutory requirements are met and customers are kept informed throughout.
-   Monitor budgets, service charges and operational performance, ensuring value for money and effective financial management.
-   Build and maintain strong relationships with customers, contractors, legal representatives and external partners.
-   Identify opportunities to improve processes, enhance customer journeys and drive continuous service improvement.
-   Keep up to date with changes in housing legislation and ensure services remain fully compliant.

### _**We Are Looking for Someone Who Has…**_

-   Experience working within the housing or property sector in a home ownership, leasehold or commercial property management role.
-   Proven experience of leading, motivating and developing a successful team.
-   Strong knowledge of shared ownership, leasehold management, commercial property management and relevant housing legislation.
-   Experience of managing service charges, income recovery and legal processes relating to home ownership and leasehold services.
-   Excellent communication and relationship-building skills, with the ability to work confidently with customers, colleagues and external stakeholders.
-   Strong organisational skills with the ability to manage competing priorities and deliver results.
-   A proactive, solution-focused approach with excellent attention to detail.
-   Good IT skills and experience of using housing management systems and Microsoft Office.
-   A recognised housing qualification, such as **CIH Level 4 in Housing Management**, or a willingness to work towards this qualification.

## Benefits

###  _**In return, we are offering the successful candidate in the Home Ownership & Commercial Co-ordinator role**_**…**

-   Salary: **£43,140** per annum
-   Annual salary increment increases
-   **27 days annual leave** (rising to 32 over 5 years’ service) + bank holidays
-   Hybrid working, 1 day a week in the **Halifax, Wakefield, or Blackburn Office.**
-   You will be required to attend other offices as a team manager for rotational team days.
-   A flexible working environment, with a range of family friendly policies
-   You will be working **37 hours per week, Monday – Friday**. Working arrangements are flexible in line with our **Smart working culture**
-   Wide range of professional, and personal development training opportunities
-   Attractive pension scheme
-   A range of financial, health and lifestyle benefits including cycle to work, vehicle leasing and financial advice
-   **We have a range of staff support networks**, including menopause, culturally diverse, LGBTQ+ and disability.
-   To view the full range of our benefits click on the [Employee Benefits Link](https://www.togetherhousing.group/careers/working-for-us/)

**THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!**

**Please ensure you fully answer the questions on the application form.**

**Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.**

**INDTHG1**