# German Speaking Customer Service for Aviation industry -Remote in Greece

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/9d90e965-4212-4096-83f0-82519d1c9a62)

## Description

Patrique Mercier Recruitment FR is thrilled to announce an opening for a German Speaking Customer Service Representative in the aviation industry. This role offers a unique opportunity to support customers in a dynamic sector, ensuring they receive timely and effective assistance related to their travel needs.

  

### Responsibilities

-   Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat.
-   Assist customers with flight bookings, modifications, cancellations, and travel inquiries.
-   Handle customer complaints and provide suitable solutions to enhance their travel experience.
-   Collaborate with internal teams to address complex customer issues and ensure a high level of service.
-   Stay informed about airline policies, procedures, and promotions to assist customers efficiently.
-   Document all customer interactions thoroughly, maintaining accurate records for quality improvement.
-   Foster positive relationships with customers to encourage loyalty and repeat business.

## Requirements

-   Fluency in German and English, both written and spoken.
-   Prior experience in customer service, preferably within the aviation or travel industry.
-   Strong communication skills and a customer-oriented attitude.
-   Ability to manage stressful situations effectively and provide empathetic support.
-   Proficiency in customer service software and Microsoft Office applications.
-   Detail-oriented with excellent organizational skills.
-   Willingness to work flexible hours, including weekends and public holidays, as needed.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks