# Back-Office CSR | US Healthcare Account | Earn a 21K Signing Bonus

**Company:** [ISTA Personnel Solutions](https://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Mandaluyong, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippine

[Apply for this job](https://jobs.workable.com/view/9e180010-ca83-4313-941c-224bc9b54868)

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced** _**Healthcare Customer Representative**_ **to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

  
**Roles and responsibilities:**

-   Submit and track prior authorization requests.
-   Follow up on prior authorization statuses to ensure timely approvals.
-   Rebill denied or rejected claims with appropriate corrections or additional documentation.
-   Monitor and ensure that all authorized services are appropriately reimbursed by insurance payers.
-   Maintain accurate and up-to-date records of authorization approvals and claim status.
-   Communicate with insurance companies, healthcare providers, and internal teams to resolve issues affecting payment.

## Requirements

-   At least 6 months BPO experience in any Healthcare campaign
-   Strong negotiation, communication, and problem-solving skills
-   Good verbal and written English skills
-   Attention to detail and strong organizational skills.
-   **Willing to work onsite in Shaw Blvd, Mandaluyong**
-   **Amenable working night shift**

## Benefits

What can we offer you?

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

Our commitment to you

-   Stong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all-inclusive environment where everyone thrives