# Security Officer **Company:** [Millennium Hotels and Resorts](https://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Sunnyvale, United States **Workplace:** on site **Employment type:** Full-time **Department:** M Social Sunnyvale [Apply for this job](https://jobs.workable.com/view/9e3742e8-50fc-4cf9-bba8-a6d088ef2ea1) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/224a079236d2cf211d733069fadb2bc1.png) ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/d105ff56c2de27b03803749fd6c03f9a.jpg) **Hotel Name:** M Social Sunnyvale **Location:** Onsite – Sunnyvale, CA **Salary Range:** $30.00 Hourly ### **Join the Team at M Social Sunnyvale** At **M Social Sunnyvale**, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the _young at heart_, M Social delivers a bold and vibrant hospitality experience. ### **About M Social Sunnyvale** As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. **About the Role:** As our **Security Officer**, you will help protect our guests, employees, visitors, and hotel assets by maintaining a safe and secure environment throughout the property. You will conduct routine patrols, monitor security systems, respond to incidents, and support emergency preparedness while delivering professional, service-focused interactions.  This role is ideal for someone who is observant, calm under pressure, and committed to providing exceptional service while maintaining the highest standards of safety and security.  **Your Impact – Safety & Security Excellence**  You will play a critical role in protecting people, property, and operations by proactively identifying risks, responding to incidents, and supporting a safe environment for everyone who visits or works at M Social Sunnyvale. Your professionalism and sound judgment will contribute to a secure and welcoming guest experience.  **What You'll Be Doing**  **Safety & Security Operations**  - Conduct routine patrols of guest areas, public spaces, parking facilities, back-of-house areas, and the exterior of the hotel  - Monitor CCTV systems, fire life safety systems, alarms, and access control systems  - Respond promptly to emergencies, disturbances, safety concerns, and guest incidents  - Assist with evacuations and emergency response procedures when necessary  - Secure hotel entrances, exits, and restricted areas as required  **Incident Response & Reporting**  - Investigate incidents involving guests, employees, vendors, or property  - Prepare accurate and detailed incident, accident, and daily activity reports  - Document safety concerns and recommend corrective actions  - Preserve evidence and cooperate with local law enforcement and emergency responders when appropriate  - Maintain confidentiality and professionalism in all investigations  **Guest & Employee Assistance**  - Provide assistance and directions to guests and visitors  - Respond to guest concerns in a courteous, calm, and professional manner  - Escort guests or employees when requested  - Support a safe, welcoming environment while delivering exceptional customer service  - Assist with lost-and-found procedures and property recovery  **Risk Prevention**  - Identify potential safety hazards and security vulnerabilities throughout the property  - Conduct routine inspections of emergency equipment, exits, lighting, and safety systems  - Monitor compliance with company safety policies and procedures  - Report maintenance or life safety concerns promptly to the appropriate departments  **Team Collaboration**  - Work closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership  - Coordinate with local law enforcement, fire departments, and emergency medical services when necessary  - Participate in safety meetings, drills, and ongoing training  - Promote a culture of safety, awareness, and accountability across all departments ## Requirements - Passion for hospitality and maintaining a safe guest environment  - Strong observation, communication, and interpersonal skills  - Ability to remain calm and make sound decisions under pressure  - Excellent problem-solving and conflict resolution abilities  - High level of integrity, professionalism, and discretion  - Flexibility to work days, evenings, overnight shifts, weekends, holidays, and varying schedules  - Current CPR, First Aid, and AED certifications  - Valid California Guard Card (Security Guard Registration)  **Technical / Role-Specific Requirements**  - Previous security, loss prevention, law enforcement, military, or hospitality security experience preferred  - Knowledge of CCTV, fire life safety systems, and access control systems preferred  - Experience preparing detailed incident and investigative reports  - Basic computer proficiency, including Microsoft Office and report-writing systems  **Preferred Qualifications**  - Previous experience in a hotel, resort, or commercial property preferred  - Experience responding to emergencies and guest incidents  - Knowledge of OSHA and workplace safety regulations  - Bilingual abilities are a plus  **Physical Requirements**  - Ability to stand and walk for extended periods throughout the shift  - Frequently patrol multiple floors, stairwells, parking areas, and outdoor spaces  - Ability to lift and carry up to 40 pounds when necessary  - Ability to respond quickly to emergencies, including running, climbing stairs, and assisting guests or employees when required  **Education**  - High school diploma or equivalent required  - Associate's degree or coursework in Criminal Justice, Security Management, or a related field is a plus  - Equivalent combination of education and relevant experience will be considered ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.