# Clinical Operations Contractor

**Company:** [Altro Health](http://jobs.workable.com/companies/3pFn37N7SaWREB4qWkYnMD.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/9eb94e83-96e3-4e15-89b5-a6c444160655)

## Description

### About Us

Altro powers the next generation of wellness businesses with clinical infrastructure built for growth.

We're building a platform that enables wellness businesses to offer clinical services they currently can't provide on their own, including blood testing, prescriptions, and peptides, supervised by a clinical team. Think Shopify for wellness businesses.

The team behind Altro has done this before: Harvard Business School MBAs and a second-time founder, alongside operators and executives who've taken startups through exits as founding-team members. We're backed by top venture capital firms.

The tailwinds are massive: Peptides going mainstream, GLP-1s unlocking the category, the longevity movement in full swing, and AI unlocking what wasn't possible a year ago.

We're still early. Which means every hire matters. Join at the ground floor, work directly with the founders, and be part of something rare: a company at the intersection of a massive market shift and the moment when AI is reshaping what small teams can build.

**What you'll do**

You'll work alongside our COO to keep clinical ops humming. You won't own the function — you'll be the extra set of eyes and hands that makes sure nothing slips.

**Specifically:**

1\. Help oversee the daily order queue — flag at-risk orders early and escalate before they delay.

2\. Triage inbound patient messages and respond in a warm, clinically-sound voice.

3\. Liaise with clinical and fulfillment partners (labs, pharmacies) to keep orders moving.

4\. Refine patient-facing scripts, instructions, and education materials.

## Requirements

Who we're looking for

\- Clinically fluent. MA, LVN/LPN, RN, or clinical coordinator background. You've reviewed scripts, handled patient comms, and know when to escalate.

\- 4+ years of experience as RN/MA. Of that, 2+ years of experience in digital health and async pt communication.

\- Excellent written and spoken English. You'll be communicating directly with US-based patients and partners — your tone and clarity matter.

\- Reliable in morning ET hours. This is non-negotiable — please don't apply if you can't work mornings New York time on weekdays.

\- Comfortable with startup chaos. Tools change, processes are half-built, and you're fine with that. Bonus if you've worked at a concierge clinic, telehealth company, or DTC health startup.

\- Detail-oriented. You catch issues early and document as you go.

**Compliance requirements**

\- Must be based and work from the United States

\- Willing to sign a BAA and complete a background check before starting

\- Prior HIPAA training, or willing to complete it before starting

\- All patient communication stays in company systems

**Nice to have**

\- Professional Spanish (speaking and writing)

\- Experience with EHRs, telehealth platforms, or pharmacy/lab portals

\- Background in functional/longevity medicine, peptides, or hormone optimization

\- Customer service experience at a high-touch consumer brand

\- Weekend availability

## Benefits

$25 - $40/ hour: Hourly rate, based on experience

Hours: Approximately 35 hours/week flexible scheduling with morning (EST) availability needed.

Classification: 1099 independent contractor