# Application Maintenance / Production Support(Java Application)

**Company:** [Unison Group](http://jobs.workable.com/companies/deKpPhPMtQZga7XoPG1tSo.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Noresh

[Apply for this job](http://jobs.workable.com/view/9f1a7674-6e2d-4ea7-8e6a-87345d684391)

## Description

-   L3 production support for Java Spring Boot applications.
-   Analyze and resolve complex production incidents.
-   Perform root cause analysis (RCA) and implement permanent fixes.
-   Debug application issues using logs and code.
-   Coordinate with L1/L2 support teams and developers.
-   Deploy patches and support production releases.
-   Monitor application health and ensure SLA compliance.

### Mandatory Technical Skills

-   **Java Spring Boot** – Able to understand and debug the application code.
-   **Unix/Linux** – Strong command-line skills for log analysis, process monitoring, and troubleshooting.
-   **Oracle Database 19c** – SQL queries and basic database troubleshooting.

### Nice-to-Have Skills

-   **WebLogic/JBoss** – Application deployment and troubleshooting.
-   **Apache Web Server** – Configuration and log analysis.
-   **Shell Scripting** – Automating support activities.
-   **PL/SQL** – Debugging database-related issues.
-   **Workflow Systems** – Supporting workflow-based applications.

### Ideal Candidate

The ideal candidate would have:

-   4–8+ years in **Application Support/Production Support (L2/L3)**.
-   Experience supporting **Java Spring Boot** applications in production.
-   Strong troubleshooting skills rather than pure development experience.
-   Knowledge of **Unix/Linux**, **Oracle Database**, and middleware (WebLogic/JBoss).
-   Experience with incident management, RCA, and release support.
-   Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy