# IT Service and Support Engineer for Helpdesk - Office Based Umhlanga

**Company:** [Growth Resourcing](https://jobs.workable.com/companies/aV73KAFusAPM9FHENvxjMg.md)
**Location:** Umhlanga, South Africa
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

[Apply for this job](https://jobs.workable.com/view/9f24d86f-cbbc-4b2b-b92a-699bc0a07ec1)

## Description

### The Opportunity

Ready to level up your IT career?

We’re on the hunt for a **driven, customer-obsessed Level 3 IT Support Engineer** to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn’t your average support role. You’ll be right in the middle of the action—**solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.**

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that **delivers real impact daily**—this is for you.

### What You’ll Be Doing

-   Taking ownership of **Level 3 escalations**—diagnosing, troubleshooting, and resolving issues with confidence
-   Managing ticket queues like a pro—**meeting SLAs and keeping clients informed every step of the way**
-   Supporting the 1st and 2nd Line team when it matters most (especially during busy periods)
-   Assisting with **client onboarding, upgrades, and implementations** across systems, hardware, and infrastructure
-   Keeping documentation sharp, accurate, and always up to date
-   Spotting trends, recurring issues, and contributing to **continuous service improvements**

### What You Bring

-   Proven experience in an **MSP environment** (non-negotiable)
-   A strong customer-first mindset—you genuinely care about outcomes
-   Confidence communicating with users at all levels (from non-tech to technical stakeholders)
-   The ability to **prioritise, troubleshoot, and deliver under pressure**
-   A proactive, solutions-driven approach—you don’t wait, you act
-   Strong organisational skills with the ability to juggle multiple priorities

## Requirements

### Your Tech Toolkit

You’ll need solid experience in:

-   Microsoft Windows Server
-   Windows 10/11
-   Active Directory (user & group management)
-   Microsoft 365 / Office 365 administration
-   Networking fundamentals (DNS, DHCP, VLANs = a bonus)

**Bonus points if you’ve worked with:**

-   Microsoft Azure
-   PSA tools (Autotask or similar)
-   Backup & DR solutions (Veeam, Datto)
-   MS-102 (Microsoft 365 Administrator)

### The Bottom Line

We’re looking for someone who doesn’t just “do the job” —  
we want someone who **owns it, improves it, and elevates it.**

If that sounds like you…  
**Apply now and let’s build something great together.**

## Benefits

### Why Join Growth Resourcing?

-   Competitive salary with strong growth potential
-   Be part of a **scaling business backed by UK sales leaders**
-   Work in a high-performance, supportive environment
-   Real career progression opportunities—we grow people, not just teams
-   Learn fast, move fast, and make an impact from day one