# German Community Specialist in Beauty Industry - Porto

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Porto, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/9f5fd470-bf43-4e85-8854-1fdd0741e971)

## Description

Are you passionate about social media and the beauty industry? Our client in Porto is looking for a **German-speaking Community Specialist** to join the team of one of their top international beauty brands.

In this role, you’ll be responsible for a very well-known and reputable brand within the beauty industry. If you love the Digital and Social Media industry, having experience interacting with consumers and managing followers, this is a great opportunity for you!

**As a Community Specialist fluent in German, you will be responsible for the following tasks:**

-   Act as brand ambassador, answer to social media conversations (owned, earned) on care and non-care related topics, on all social media platforms, on 1:1 or 1:many.
-   Engage with consumers to offer meaningful and personalized conversations, foster loyalty, and online sales by providing excellent experiences (solution, service, product, beauty advice, etc).
-   Answer consumers' comments and direct messages.
-   Animate and moderate communities on social media channels.
-   Redispatch comments and DM if needed (to social managers, brands/market, escalations, etc).
-   Secure brand reputation and ensure respect for the right tone of voice.
-   Follow up and link back to consumers to make sure the problem is solved.
-   Social listening: identify trends, topics at risk/viral on social channels.
-   Reporting and analytics: Monitor quality issues, report on conversations through Sprinklr (owned and earned conversations), contribute to social listening, and generate insights (identification of tribes, main topics, consumer feedback, etc).

## Requirements

**Who We’re Looking For:**

-   Social Media Expertise
-   Either previous experience in managing communities on social media (TikTok, Instagram,..) or significant experience in producing content via their social media channels, involving significant numbers of followers (1K followers)
-   Excellent written communication skills
-   Empathy & high focus on customer satisfaction
-   Customer orientation, problem-solving skills, and teamwork
-   Native language skills in German
-   English knowledge at least B2 (written, spoken, and read)
-   Good IT skills - required competence and speed in the use of tools to report interactions
-   Availability to work on shifts

## Benefits

-   **Relocation package** - refund the initial flight ticket after 6 months

-   **Accommodation in the company's apartment with bills included**
-   **2 yearly flight tickets** to go home and visit your family
-   **Free activities**
-   **Free language lessons**
-   Working hours: 5 days per week, 8h per day from 8 am to 8 pm, rotational (some weekends included)
-   Multicultural work environment
-   **Private health insurance from the first day**
-   **On-site position in Porto**