# Client Operations Manager

**Company:** [Pavago](http://jobs.workable.com/companies/oLah2TugS95w5whXCdpTG3.md)
**Location:** Remote
**Workplace:** remote
**Department:** Candidate Sourcing

[Apply for this job](http://jobs.workable.com/view/9f9decfc-ef57-413c-bbe3-ae3f74c7e9d4)

## Description

### **Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.S. Hours**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### **About the Role**

We’re hiring a **Client Operations Manager** to own **client delivery, execution tracking, and operational workflows** across multiple accounts.

This is a **high-ownership, execution-driven role** where you will:

-   Manage client communication and expectations
-   Drive accountability across teams
-   Ensure consistent delivery and progress
-   Build systems that eliminate operational gaps

Your goal: **keep clients moving forward without founder involvement in day-to-day operations.**

### **What You’ll Own**

### **Client Operations & Communication**

-   Serve as the **primary point of contact** for clients
-   Manage communication across:

-   WhatsApp
-   Slack
-   Google Workspace

-   Run regular check-ins to track:

-   Progress
-   Commitments
-   Blockers

-   Maintain **clear, structured communication across all stakeholders**

### **Delivery & Execution Management**

-   Maintain a **live tracker for all client workstreams**
-   Ensure all deliverables are completed **on time**
-   Identify and drive the **top 2–3 priorities per client each week**
-   Proactively flag risks and resolve execution gaps
-   Step in to **unblock teams and maintain momentum**

### **Workflow & Process Optimization**

-   Build and improve:

-   SOPs
-   Workflows
-   Operational systems

-   Identify inefficiencies and implement structured solutions
-   Create automations for:

-   Reporting
-   Tracking
-   Notifications

-   Leverage AI tools to improve speed and execution

### **Team Coordination & Accountability**

-   Align cross-functional teams on:

-   Timelines
-   Deliverables
-   Outcomes

-   Hold teams accountable while maintaining strong relationships
-   Identify bottlenecks early and resolve them proactively

### **Hiring Support (As Needed)**

-   Assist with:

-   CV screening
-   Initial candidate evaluations

-   Provide structured recommendations for hiring decisions

### **What Makes You a Great Fit**

-   Execution-focused with strong operational discipline
-   Highly organized with exceptional follow-through
-   Strong communicator who can confidently manage clients
-   Comfortable working in **fast-paced, scaling environments**
-   Problem-solver who proactively removes blockers
-   Systems thinker who builds structure where none exists

### **Requirements**

-   3–5 years experience in:

-   Operations
-   Project management
-   Chief of Staff
-   Account management

-   Proven experience managing:

-   Multiple clients or workstreams simultaneously

-   Hands-on experience building:

-   Workflows
-   SOPs
-   Real operational systems

-   Strong client-facing communication skills
-   High ownership, accountability, and attention to detail

### **Nice to Have**

-   Experience contributing to **company growth or scaling operations**
-   Experience with automation tools:

-   Zapier
-   Make
-   Airtable
-   Notion

-   Exposure to AI-native tools:

-   n8n or similar

-   Background in startups or high-growth environments

### **Tools & Tech**

-   Slack / WhatsApp / Google Workspace
-   Notion / Airtable / ClickUp (or similar)
-   Zapier / Make / n8n
-   AI tools for automation and workflows

### **What Success Looks Like**

-   Minimal founder involvement in day-to-day operations
-   Consistent, on-time delivery across all client accounts
-   Clear, scalable operational systems in place
-   Improved client performance and measurable growth
-   High client satisfaction and retention

### **Interview Process**

-   Initial Screening Call
-   Recruiter Interview
-   Final Interview
-   Offer & Onboarding

### **Apply Now**

If you’re an **operations-driven leader who thrives on execution, accountability, and building scalable systems**, we’d love to hear from you.

Apply now and take ownership of client delivery at scale.

#LI-AG1