# UX Designer (Senior / Subject Matter Expert)

**Company:** [Northramp LLC](http://jobs.workable.com/companies/4pz3qt4btdeNUTXj8Yh3y4.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/9fcfe4e0-e07f-47ad-8a1e-20fa34a11fce)

## Description

We are looking for a visionary UX Designer who sits at the intersection of art and technology. This person

brings a strong visual and graphic design sensibility alongside hands-on IT fluency — someone equally at home

sketching a service blueprint on a whiteboard and producing pixel-perfect prototypes in Figma. You will be

embedded across delivery teams, working directly with clients to imagine, visualize, and validate digital

products before a single line of code is written. This is not a front-end development role — it is a creative,

research-driven, client-facing design position that shapes how users experience the solutions we build.

This role is **remote**, with an expectation of periodic onsite work to support client and team needs. On-site frequency will vary based on project requirements.

### **Key Responsibilities**

-   Lead end-to-end UX engagements: discovery, user research, journey mapping, wire-framing, prototyping, and design validation.
-   Conduct user interviews, stakeholder workshops, and usability testing sessions to surface insights that drive design decisions.
-   Produce high-fidelity mockups, interactive prototypes, and design systems in Figma (or equivalent tool) that bring client visions to life.
-   Develop service blueprints, personas, user flows, and experience maps that communicate the full service landscape across front- and back-stage.
-   Facilitate co-design sessions with clients and end users, helping non-technical stakeholders clearly see and react to proposed solutions.
-   Collaborate cross-functionally with project managers, developers, business analysts, and cloud architects to ensure design intent carries through to delivery.
-   Champion accessibility and Section 508 / WCAG compliance in all design artifacts.
-   Establish and maintain UX standards, reusable component libraries, and design governance practices across multiple project portfolios.
-   Mentor junior designers and advocate for human-centered design principles within technical delivery teams.

## Requirements

### **Required Qualifications**

-   7–10+ years of UX/service design experience with a portfolio demonstrating end-to-end design work for complex digital systems.
-   Expert proficiency in Figma (or Adobe XD / Sketch); able to build interactive, client-ready prototypes independently.
-   Demonstrated background in visual/graphic design, fine arts, illustration, or a related creative discipline — an eye for aesthetics is essential.
-   Strong service design practice: experience producing service blueprints, journey maps, and experience frameworks across multi-channel services.
-   Comfortable in client-facing settings — skilled at facilitating workshops, presenting design rationale, and incorporating feedback constructively.
-   Solid understanding of IT systems and application architecture; able to speak credibly with developers without being one.
-   Experience working in Agile / DevSecOps delivery environments alongside engineering teams.
-   Knowledge of accessibility standards (Section 508, WCAG 2.1 AA) and federal digital service guidelines (USWDS or equivalent).
-   Cross-functional collaborator who thrives being distributed across multiple teams and programs simultaneously.

### **Desired Qualifications**

-   Experience supporting federal, defense, or public-sector digital transformation programs.
-   Familiarity with user research analysis tools (Dovetail, Miro, Optimal Workshop).
-   Background in content design, information architecture, or UX writing.
-   Agile, IDEO, or formal UX certification (Nielsen Norman Group, etc.).

### **Additional Information**

-   Successful completion of a client-required background investigation and suitability determination will be required.
-   The ability to obtain and maintain a federal security clearance may be required based on the engagement.
-   Bachelor's degree in Design, Visual Arts, Human-Computer Interaction, Communications, or a related field. Master's preferred for SME-level candidates.
-   Agile or UX certification preferred (e.g., Nielsen Norman UX Certificate, Certified Usability Analyst).
-   A portfolio of work is required and will be reviewed during the interview process.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Short Term & Long Term Disability
-   Training & Development
-   Work From Home
-   Wellness Resources
-   Employee Bonus Programs