# Customer Support Representative (Italian language)

**Company:** [RateHawk](http://jobs.workable.com/companies/3WZLZ4Z9qyfCuY3Q5ctoYd.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Ops Recruitment

[Apply for this job](http://jobs.workable.com/view/a065b2b0-6526-4dc3-b143-ffe5dedbfc9b)

## Description

**Hey there!**

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (Italian language) to help us keep our clients happy and our operations smooth.

### Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

## Requirements

### What You’ll Do:

-   **Advise clients:** Take calls and provide initial advice to B2B partners in **Italian** language;
-   **Communicate:** Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in **Italian** language;
-   **Work with systems:** Utilize CRM systems and our internal databases efficiently.

### What We’re Looking For:

-   **English Proficiency:** Upper Intermediate level (both spoken and written).
-   **Italian Proficiency:** Upper Intermediate level (both spoken and written).
-   **Soft Skills:** Kindness, empathy, stress-resistance, politeness, and responsibility.
-   **Quick Learner:** Ability to learn quickly and stay results-focused.
-   **Tech Requirements:** A functioning computer and microphone.

## Benefits

**What We Offer:**

-   **Remote Work:** Work from the comfort of your home.
-   **Great Team:** Join a young and active team of super specialists.
-   **Flexible Schedule:** 5/2 (Monday-Friday), 11 AM - 20 PM (GMT+3).
-   **Competitive Salary:** Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI.
-   **Challenging Tasks:** Tackle interesting and ambitious tasks that will elevate your professional skills.
-   **Continuous Learning:** Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
-   **Perks:** Enjoy corporate discounts on hotels and other services.

**The Process:**

1.  **Application and CV Review:** We’ll take a look at your application and CV.
2.  **Video Interview:** If there’s a match, you’ll be invited to a video interview.
3.  **Internet Speed Test:** Just to make sure you’re all set for remote work.
4.  **Meeting with HR:** A friendly chat with our HR team.
5.  **Interview results and offer!**  
    

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!