# IT Field Support Engineer- Oct 2025 (Internal Use)

**Company:** [Talentsis](http://jobs.workable.com/companies/tTW8UrozimmFhJ1aM21e6b.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** ST-Shanice

[Apply for this job](http://jobs.workable.com/view/a118a8e6-b65c-40ac-bacc-09a8f2be4c5f)

## Description

**Job Description:**

-   **On-site Field Support**: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
-   **New Machine Setup**: Install and configure new IT equipment, ensuring proper integration with existing systems.
-   **Asset Transfer & Conversion**: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
-   **Initial Setup for Specific Systems**: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration.
-   **Standalone Desktop & Laptop Hardening & Patching**: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites.
-   **Printer/Scanner Setup and Troubleshooting**: Set up and troubleshoot printers and scanners.
-   **Generic IT Issue Resolution**: Resolve generic IT issues in various locations, including airbases.
-   **Routine Scheduled Endpoint Maintenance**: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions.
-   **Network Issue Support:** Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime.
-   **ITSM Management:** Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period.
-   **Hardware & Software Inventory System:** In-house applications to register, de-register, and manage ownership changes of devices & software.
-   **Third-Party Software Support:** Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).
-   **Liaison with other Group IT Teams:** Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations.
-   **Security Incident Response:** Respond to and manage security incidents, ensuring quick resolution and minimal impact.
-   **IT Project Assistance:** Assist with IT projects for new deployments or testing new changes in IT infrastructure.

**Job Requirements:**

-   Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus.
-   Experience with productivity software (Microsoft Office, Google Workspace, etc.)
-   Knowledge of IT hardware components and troubleshooting.
-   Active Directory User Management
-   Experience with Deployment tools (Microsoft Autopilot, Tanium, etc)
-   Experience with remote desktop tools (Bomgar, etc)
-   Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex)
-   Experience with ServiceNow ITSM tool.
-   ITIL Foundation: Best practices for IT Service Management.
-   Excellent Communication skills and ability to work independently.
-   Good attention to detail and commitment to delivering high-quality service
-   Offering exceptional customer-first satisfaction
-   Certifications are a plus.
-   Singaporean only

## Requirements

-   Singaporean only
-   1 x Paya Lebar / Changi – Mon to Fri 8am to 5.30pm
-   1 x Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided but even for those staying in the West, the morning shuttle is between 6 – 6.30am.

           So let’s only target candts from the extreme west

-   Budget not more that $4,000 to commensurate with experience
-   Junior profiles welcome.
-   Try not to profile Degree holder as this is a junior role.