# 53394412040 - Customer Success Manager

**Company:** [Activate Talent](http://jobs.workable.com/companies/kHFKsfd3NDgpPnY3GcwgQ2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/a1191a3f-c97e-4f70-9dc6-45fa442c1673)

## Description

### **Overview**

We are seeking a high-impact Customer Success Manager to own the end-to-end customer experience—from first demo through long-term retention, expansion, and advocacy. This is a front-line, revenue-adjacent role with direct exposure to leadership and decision-making.

You will represent a sophisticated business intelligence platform used by high-growth e-commerce brands and elite operators who demand performance, precision, and speed. This is not a passive support role. You will run demos, manage onboarding, support customers, nurture pipeline opportunities, and act as a trusted extension of sales, product, and leadership.

This role is best suited for someone who thrives in a fast-moving startup environment, operates independently, and takes ownership without waiting for instructions.

### **Key Responsibilities**

### **Customer Demos & Onboarding**

-   Lead confident, polished live product demos for inbound leads and prospects
-   Tailor demos and presentations based on customer sophistication, business model, and use case
-   Build and customize decks for demos, onboarding sessions, QBRs, and follow-ups
-   Clearly explain workflows, dashboards, attribution models, and performance metrics
-   Answer technical and product questions live with confidence and clarity

### **Customer Support & Retention**

-   Serve as first-line support for customer questions and issues
-   Maintain fast, professional response standards
-   Triage issues and coordinate with product and engineering teams when necessary
-   Proactively identify churn risk and intervene early
-   Build strong, trusted relationships with high-value customers

### **Sales Pipeline & Revenue Support**

-   Follow up on inbound leads, trials, and warm prospects
-   Re-engage stalled opportunities with tailored outreach and materials
-   Maintain clean, accurate CRM records with clear next steps
-   Support renewals, expansions, and upsells
-   Partner closely with leadership to help close deals

### **AI-Driven Execution & Internal Operations**

-   Use AI tools daily to improve speed, clarity, and execution quality
-   Leverage AI for research, summarization, customer insights, and documentation
-   Create customer-ready decks and materials using AI-assisted workflows
-   Keep detailed, accurate CRM, support, and account notes
-   Surface actionable customer feedback that influences product direction
-   Improve internal processes, playbooks, templates, and workflows
-   Operate independently in a fast-paced startup environment

## Requirements

This role is a strong fit if you are:

-   Happy, upbeat, confident, and highly personable
-   Professional and polished on video and live calls
-   Extremely organized and detail-oriented
-   Comfortable explaining technical concepts to non-technical audiences
-   Fluent with modern AI tools and productivity workflows
-   Skilled at building clean, persuasive decks and presentations
-   Energized by accountability, ownership, and startup pace
-   A self-starter who takes initiative without needing heavy structure

This role is **not** a fit if you prefer slow pace, rigid structure, or narrowly defined responsibilities.

### **Required Experience**

-   2–5 years of experience in customer success, account management, sales, or solutions consulting
-   Proven experience running live software demos
-   SaaS experience strongly preferred
-   Experience with analytics platforms, data tools, or marketing technology preferred
-   Demonstrated ability to build customer-facing decks and presentations
-   Strong written and verbal communication skills
-   Comfortable working with CRMs, AI tools, and modern SaaS platforms