# Senior Business Analyst (CRM & Loan Origination System)

**Company:** [Unison Group](http://jobs.workable.com/companies/deKpPhPMtQZga7XoPG1tSo.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Noresh

[Apply for this job](http://jobs.workable.com/view/a12aca8a-87d9-43c2-a845-312723d6f5f3)

## Description

### **Job Summary**

We are seeking an experienced **Senior Business Analyst** with strong expertise in **CRM platforms** and **Credit Origination/Loan Processing Systems** within the banking or financial services industry. The ideal candidate will collaborate with business stakeholders and technical teams to analyze business requirements, design functional solutions, and deliver end-to-end digital lending initiatives.

### **Key Responsibilities**

-   Gather, analyze, and document business requirements from stakeholders.
-   Conduct requirement workshops, impact analysis, and gap analysis.
-   Prepare Business Requirement Documents (BRD), Functional Specification Documents (FSD), Technical Design Documents (TDD), and user stories.
-   Work closely with Product Owners, Developers, QA teams, Solution Architects, and Business Users throughout the project lifecycle.
-   Design functional solutions for CRM and Loan Origination/Credit Processing systems.
-   Analyze and optimize lending business processes across the loan lifecycle.
-   Coordinate system integration between CRM, Loan Origination System, Core Banking, and third-party applications.
-   Review APIs, data mappings, interface specifications, and data flows.
-   Support System Integration Testing (SIT), User Acceptance Testing (UAT), production deployment, and post-production support.
-   Manage project scope, timelines, risks, and stakeholder communications.
-   Ensure solutions align with business objectives and regulatory requirements.
-   Participate in Agile ceremonies including Sprint Planning, Backlog Grooming, Daily Stand-ups, Sprint Reviews, and Retrospectives.

### **Mandatory Skills**

-   Strong experience with **CRM systems** such as Salesforce, Microsoft Dynamics 365, or equivalent.
-   Hands-on experience with **Credit Origination / Loan Origination / Loan Processing Systems** (vendor-built applications preferred).
-   Strong understanding of the **banking lending lifecycle**, including:

-   Customer onboarding
-   Loan application
-   Credit assessment
-   Underwriting
-   Loan approval
-   Loan disbursement
-   Loan servicing
-   Loan closure

-   Expertise in business analysis methodologies, requirement gathering, impact assessment, solution design, and documentation.
-   Experience preparing:

-   BRD
-   FSD
-   TDD
-   User Stories
-   Acceptance Criteria

-   Knowledge of **REST/SOAP APIs**, system integrations, and data flow architecture.
-   Good SQL skills for data validation, reconciliation, and analysis.
-   Experience with **JIRA** and **Confluence**.
-   Strong understanding of **SDLC** and **Agile/Scrum** methodologies.
-   Excellent stakeholder management, communication, and presentation skills.
-   Proven experience managing projects from requirement gathering through production deployment.