# Assistant Manager - Workforce Management (Cebu) | Onsite

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Cebu City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/a2bf9b4e-09d2-4e32-b133-f4300cfb36e6)

## Description

**Work Setup:** Onsite (Cebu)

**Function:** Work Force Management (WFM)

**Required Educational Attainment:**

-   Finished at least 2 years in college without any back subjects

**Required Experience:**

-   Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function.

**Responsibilities:**

-   Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.
-   Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.
-   Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.
-   Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.
-   Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.
-   Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.