# Italian speaking Fitbit Products Support Specialist role in Bulgaria

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Italian

[Apply for this job](http://jobs.workable.com/view/a2ce240a-cc44-4bca-89c8-7eb37d5f3db8)

## Description

Mercier Consultancy is seeking an Italian speaking Fitbit Products Support Specialist to join our team in Bulgaria! This is a wonderful chance for individuals passionate about fitness and technology to provide exceptional support to Italian-speaking customers.

As a Support Specialist, you will assist customers with inquiries and issues related to their Fitbit devices, ensuring they have a seamless experience while using their products.

### Responsibilities

-   Provide exemplary support to Italian-speaking customers through phone, email, and chat communications
-   Troubleshoot and resolve technical issues for Fitbit products
-   Educate customers on product features and best practices for usage
-   Accurately document customer interactions within our support system
-   Collaborate with technical teams to escalate complex issues when necessary
-   Encourage customer engagement through proactive support and recommendations
-   Uphold a friendly and professional tone in all communications

## Requirements

-   Fluency in Italian and English, both written and spoken
-   Strong skills in customer service with a commitment to customer satisfaction
-   Previous experience in technical support or customer service is preferred
-   Genuine interest in fitness technology
-   Strong problem-solving capabilities
-   Team-oriented with a collaborative attitude
-   Experience with support platforms and software is a plus

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...