# Online Customer Service Representative-Part Time

**Company:** [ADF Medical Services Inc.](http://jobs.workable.com/companies/k2VrcuCoUaAt7BW5DiyK1r.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Part-time
**Department:** ADMIN

[Apply for this job](http://jobs.workable.com/view/a2f47b5f-566d-4ed6-a06e-66293d667761)

## Description

We're hiring a dedicated and professional **Online Customer Service Representative** to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.

**Role:** Online Customer Service Representative

**Department:** Customer Support & Patient Services

**Location:** Fully Remote **🕐 Type:** Full-Time / Part-Time

## Requirements

**What You'll Do:**

-   Handle patient and client inquiries through email, chat, and online support channels
-   Provide accurate and helpful information on services, scheduling, billing, and general support
-   Resolve customer concerns and complaints with empathy and professionalism
-   Document all interactions accurately in our CRM and support systems
-   Follow up with patients and clients to ensure full resolution and satisfaction
-   Escalate complex or sensitive issues to the appropriate department promptly
-   Maintain strict patient confidentiality in accordance with HIPAA guidelines
-   Meet and exceed customer satisfaction targets and service quality standards

## Benefits

**What We Offer:**

-   Competitive pay
-   Health, dental & vision benefits (full-time employees)
-   Paid time off & paid holidays
-   Flexible scheduling options
-   Supportive team culture and ongoing coaching
-   Career growth and advancement opportunities within ADF Medical Services